Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Assistant Manager - Operational Insights

Position Overview

The Assistant Manager - Operational Insights is responsible for strengthening workplace operations through high-quality analytics, structured reporting, and insights-driven decision-making. This position blends facility management fundamentals with data interpretation and operational planning. The role supports daily workplace operations while developing dashboards, analytics models, and performance assessments that enable leadership to make informed, strategic decisions.

Key Responsibilities

Data Analytics & Reporting

In this role, the Assistant Manager will manage and maintain facility-related datasets including space utilization metrics, occupancy trends, service delivery information, vendor performance, and asset records. The individual will support the creation of dashboards and reporting structures that track key facility KPIs and will conduct analysis to identify patterns, opportunities for efficiency, and areas requiring intervention. This work includes preparing regular business review reports, supporting digital workplace initiatives, and ensuring the integrity and accuracy of all operational data. The role plays a critical part in enabling data-driven decisions that enhance overall workplace performance.

Facility Management Support

Alongside analytics responsibilities, the individual will support the day-to-day functioning of facility operations by coordinating with vendors, monitoring service quality, and assisting in workplace services delivery. The role includes supporting space planning activities using data insights, validating SLA performance, and participating in operational problem-solving. The Assistant Facility Manager will also assist in improving operational workflows, ensuring compliance with internal standards, and driving initiatives that enhance both service efficiency and the overall employee experience within the workplace.

Required Qualifications

MBA or Master's degree with interest in Business Analytics, Operations, or General Management Strong proficiency in Excel and comfort working with datasets; familiarity with BI tools preferred Internship exposure to operations, analytics, or workplace management is an advantage Ability to interpret operational data and present clear, structured insights

Core Competencies

Strong analytical thinking and problem-solving ability Effective communication and data storytelling skills High level of accuracy, detail orientation, and process discipline Ability to work collaboratively with internal teams and external partners Adaptability, learning agility, and ownership mindset

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.