Job Description

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Position Title
AM - Operations
Function, Responsibility Level
Operations, Lead
Reports to
Manager/Senior Manager Operations
Location
Noida, India
Span of Control
N.A
Position Type
Permanent
Essential Functions

• Customer Support: Address and resolve billing inquiries and issues via phone, email, or chat.
• Billing Management: Process and manage customer billing information, including invoices, payments, and account adjustments.
• Issue Resolution: Investigate and resolve discrepancies in billing and payments.
• Documentation: Maintain accurate records of customer interactions and transactions.
• Communication: Liaise with other departments to ensure seamless resolution of customer issues.
• Compliance: Ensure all billing activities comply with company policies and regulations.
• Reporting: Generate and analyze billing reports to identify trends and areas for improvement.
• To work under minimum supervision and to comply with established procedures or as directed by Manager
• Adaptable to learn new document type, process, concept and skills
• Good Interpersonal Skills and Email Communication to communicate with Sales & other internal teams
• Ensure adherence to process guidelines as per agreed quality standard on all SOPs

Performance parameters

• Attendance & Schedule Adherence
• Timeliness & Accuracy
• Attrition management
• Team objectives

Process Specific Skills

• Good Knowledge of MS office
• Good Analytical skills
• Basic Accounting Skills

Soft skills

• Customer-Focused: Dedicated to providing excellent customer service.
• Detail-Oriented: Meticulous in handling billing information and resolving issues.
• Adaptable: Able to handle a fast-paced and dynamic work environment.
• Proactive: Takes initiative to identify and solve problems.

Education Requirements

• Masters in accounting / MBA Finance

Work Experience Requirements
Total work experience 4 to 6 years
Enclosures
Acknowledgement (acknowledge that the information contained in this document is factual and complete)
Candidate Supervisor/Manager
Date: