Job Description

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This SRF is being raised for the Developing business of the client and for the following processes. The Must have skills will be applicable as per Job description Below

Transactional Processing (AR)

• Supervise staff of receivable specialists along with overall responsibility for operational deliverables
• The job includes processing of invoices, follow-up with account owners for determining action plan and closure of open items
• To work with associates / Sr associates, for the purpose of up-skilling them on process-related updates, coaching, mentoring & providing assistance and support when required
• Experienced in expense analysis and booking accrual journal entries as required
• Monitor performance of direct reports, provide prompt and objective coaching in accomplishing goals
• Subject Matter Expert, for the purpose of handling process related issues, queries, and escalated transactions
• Assure effective communication is maintained within the department and externally.
• To work with Managers / Sr. Managers for the purpose of reporting performance, escalation handling, clarifying concerns, seeking support and monthly evaluation of performance
• Conduct performance reviews and active involvement in employee development strategies
• Focus on team productivity, efficiency & accuracy improvements
• Driving quality initiatives in the process to attain measurable positive results
• Create reports on a daily, weekly & monthly basis for performance review with the onshore team
• Conduct quality audits from a sample of transactions
• On-board any new team member & complete training
• Hold regular feedback & coaching sessions with the team
• Building SOP & Process map preparation skills within team to have strong documentation of process
• Focus on Customer Satisfaction, rapport building, effective communication, and timely resolution of Customer concerns
• Achieving key targets for the process in line with the SLA (Service level Agreement)/KPIs (Key Performance Indicators)

• Bachelor\'s degree in Accounting or MBA Finance
• Preferred relevant experience with 5-7 years of experience
• Data analytics, application management and project support experience in insurance

• Excellent data analytics skills
• Excellent hands-on knowledge of MS Excel and MS applications
• Must have experience in Accounts Receivable Module in SAP
• Good interpersonal skills and ability to coordinate and collaborate with multiple stakeholders
• Ability to multitask and handle adverse situations in a professional and calm manner
• Preferable Knowledge about UK insurance industry

EXL Service