Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it.

Transformation happens here. Come, be a part of our exciting journey!
Are you the one we are looking for?

Inviting applications for the role of Assistant Manager, Instructional Designer
looking for an Instructional Designer who will provide creative and technical expertise in building interactive and engaging learning solutions to the Customer Support organization. We're looking for someone with a deep understanding of the learning systems and design principles involved in creating digital and in-person learning experiences, rooted in subject matter expertise, that ultimately create a better customer support experience.
Responsibilities
? Utilize instructional design, adult learning principles and innovation strategies in the conception, design and development of Instructor-led and eModule training experiences
? Collaborate with subject matter experts on course design and development to translate business content and new product launch information into learner-centered experiences
? Apply fundamental research skills to instructional design projects
? Create new hire training materials for various support areas
? Examine training products to see that they reflect an understanding of the diversity of learners and groups of learners
? Design, create and oversee the creation of a variety of materials utilizing various tools
Qualifications we seek in you!
Minimum Qualifications
? Bachelor's Degree and experience in instructional
? Experience creating learning materials both inside and outside of an LMS
? Experience working in a fast-paced environment and ability to manage projects, deliverables, and workload, with a varying degree of complexity and difficulty
? Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse
? Excellent written and verbal communication
? Ability to set and communicate clear
? Ability to work effectively and achieve results in ambiguous
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com . Follow us on Twitter, Facebook, LinkedIn, and YouTube.