Job Description

Position Title

Assistant Manager \xe2\x80\x93 DSF Support



Department

Distribution Strategy & Initiatives



Level/ Band

AM

ROLE SUMMARY:
The role holder will be responsible to track, drive and execute all projects related service to sales allocated. The leads generated through servicing channels such as Branch, Call Centre, Self service that are allocated to proprietary sales force would need to monitored and closely supervised.
B ORGANIZATIONAL RELATIONSHIPS




Direct Reporting

Nil



Supervisor

Assistant Vice president - Dist Strategy & Initiatives

C JOB DIMENSIONS




Geographic Area Covered

PAN India



Internal Stakeholders

Direct Sales Force (DSF) channel



Branch, Call Centre



IT, BSG, BIU

D KEY RESULT AREAS




Organization Process

Key Contributions

Frequency (optional)



Direct Sales Force

Creation & supervision of leads generated from servicing channels for Orphan agents.

Monthly



Automation and enablement for servicing channels

Work closely with Branch and Call Centre Understand and resolve their Challenges through automation

Ongoing



Enablement through Customer experience

Track Customer experience from up-sell point of view and provide inputs to better Lead generation from self service channels

Ongoing

E Competencies




Competency For



Proficiency Scale

Proficiency Scale Description



Leadership Skills

3

• Ability to manage projects (Create Project delivery plan, Document Risk associated and its mitigation, Project roll out and then monitor)

• Sound listening, analytical and documentation skills

• Good communication and presentation skills

• Ability to work on set targets & deliver within stipulated deadlines

• Ownership, drive and Initiative in performance of responsibilities

• Self-driven and motivated
  

Analytical Skills

4

• Should be well versed with excel features and formulas for the analysis and interpretation of the data

• Develop analytic models, using modern analytical tool for faster analysis and accurate analysis
  

Operational Management

3

• Drive improvement project on the customer service and will be coordinating with IT for the implementation of the resolution

• Publish daily / Weekly / Monthly MIS report to branch on Self Service Performance
  

F Skills Required




Technical

Should have a good understanding of process and products Should have good task oriented skills Strong stakeholder management



Behavioral

Ability to think and see the bigger picture Personal resilience and ability to perform effectively in a pressurized environment Passion for visualization of data and insights



Level 1 (Rarely/Not Required)

Level 2 (Required Frequently)

Level 3 (Essential)



Analytics

Yes



Business Orientation

Yes



Interpersonal skills

Yes



Supervising/Leadership skills

Yes



Relationship management skills

Yes



Analytics and presentation

Yes



Customer orientation

Yes



Action oriented

Yes

G Incumbent Characteristics




Essential

Desired



Qualification

Graduation

Post-Graduation



Experience

4-5 experience in project management and sales strategy role
2-3 years experience in strategy roles along with MBA

Disclaimer: This is indicative in nature. The duty list/Goal Sheet provided to you can vary from the aforesaid in view of Organizational need/requirement from time to time.