Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Profile:

Act as single point of contact for IFM business function, providing leadership to JLL account-based management and service delivery teams across your assigned city.



Collaborate with facilities leadership team to establish delivery strategies and annual goals for IFM function, aligning with global, regional, and local client objectives



Develop and maintain detailed understanding of client business requirements while managing relationships with key facility stakeholders and function leads



Lead implementation of "raising the bar" initiatives to continuously improve customer experience through IFM function customer touchpoints



Establish robust business governance processes including conducting regular business reviews with facility leadership for IFM function performance



Operate as business manager responsible for overall budget management covering operational and capital budgets for assigned city.



Drive achievement of agreed business targets including revenue, expenses, budget management, debtor targets, savings targets, and KPI performance.

Required Qualifications:

Bachelor's degree or More.



Minimum 10 years of experience in corporate environment with proven ability to function as business leader



Strong analytical skills with proven ability to solve problems using objective approach



Good leadership skills with demonstrated ability to manage large teams



Strong interpersonal skills with ability to build and nurture stakeholder relationships



Good communication and client relationship management skills



Ability to adapt and perform under pressure while meeting business targets and objectives.

Preferred Qualifications:

Exposure and experience dealing with multinational corporate organizations



Experience managing business P&L and financial accountability



Background in facilities management or real estate services industry



Experience with continuous improvement methodologies and best practice implementation



Familiarity with budget management and financial reporting for facility operations



Track record of achieving revenue targets and cost optimization in service delivery environments.



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.