Job Description

The purpose of the First Line Leader role is 'To develop and enable a first touch team of operators to consistently deliver outstanding safety, quality, service and value to the person at the end of our supply chain'.


First Line Leader role is required to focus a minimum of 70% of their time on the shop-floor.

Key Responsibilities:

Process management by creating and confirming standards:

Process confirmations against the 4M's Material, Manpower, Method, Measurement. Required to manage safety, quality, compliance, service and delivery. This includes being well prepared to have a good shift/batch/day/etc. Ensuring adoption and adherence to the Leader Standard Work, and the application of Standard Work for roles within the area by staff. Being highly visible during times in the shift when there is more risk for issues e.g. Line changeovers and providing guidance and resolving problems as they arise. Ensuring alignment to and providing data for the tiered accountability meetings within the area and on site. Following through on resulting actions in a timely fashion. Ensure cGMP, regulatory, QMS, EHS, internal and external audit compliance. Conduct Management monitoring audit as per schedule and response to audits on need basis. Active engagement in Governance review meetings for the area e.g. Safety meetings, risk meeting. Input to GSK systems e.g. dMERP, VQD, VQMS, Workday etc.

Performance management and Problem solving-

within the business area that the FLL is responsible for.


Deploying and ensuring delivering to achieve continuous improvements in performance to meet future business needs. Have the competency to run and are running an improvement cycle linked to site goals at all times. Clear on the link between leader competency, delivery of business benefits and GPS maturity levels. Proactively solving problems with direct reports using the GPS principles to eliminate recurring safety, quality and productivity issues. Considering patterns or repeating issues for true root cause resolution. This may include working beyond their own work area across the site Cross functional team. Real time issue identification and resolution involving staff. Including running of GSK Problem solving process with staff and necessary Support Functions, line side. Ensuring that the appropriate Deviation procedure and problem-solving processes are used to avoid reoccurrence of issues. Ensuring the area returns to standard after a safety, quality or performance/output deviation/incident in a controlled manner. Ensuring that they understand the cost budget for the area and the impact that they and their team can have on this. Participate or lead a site wide activity or project on a specific business need. Lead tier I PMS and attend tier-II PMS.

People Leadership -

within the business area that the FLL is responsible for


Leading and coaching of teams on shift to ensure adherence to standards for safety, quality, compliance and output. Working with the team to continuously improve the capability of both the individuals and the overall team to increase their performance towards targets. Ensuring development plans and PDPs are undertaken on a regular basis using the 70:20:10 and GSK methods. This includes ensuring that the training required is identified, recorded using the appropriate method and ensure that the training is undertaken using local processes. Coaching and providing development to improve the behaviour/performance of individuals and the team to ensure that the expectations are being met. This will include holding people to account for the duties that they are responsible. Translation of the Strategy for the area to prioritised objectives for the FLLs and their staff to deliver based on the Strategy Deployment Maps. Disciplinary, Absence management, Grievance procedures as appropriate in site. To challenge existing process and identify improvement opportunities.

Knowledge/ Education / Experience Required

Educational Background

Minimum Level of Education

- B.Pharm / M.Pharm / B.Sc./ M.Sc

Area of Specialisation

- Business or Pharma orientated would be advantageous

Why is this Level of Education Required?

- To understand and implement Job requirement

Preferred Level of Education

- Masters

Area of Specialisation

- Science

Why is this Level of Education Preferred?

- Has more clarity of the job role.

Job-Related Experience

Minimum Level of Job-Related Experience required

Minimum Level of Job-Related Experience required 4-7 yrs of working experience in a Pharmaceutical manufacturing environment.


Exposure of handing regulatory audits.


Knowledge of QMS requirement

Why is this Level of Experience Required

To achieve the target with safety, quality with people's engagement. Problem Solving and productivity improvement.

Other Job-Related Skills/Background

Advanced knowledge of MS-Word, MS-Excel, MS-PowerPoint.


Certification from FDA for Competent Technical Staff ( recommended).


Excellent communication skills and the ability to build relationships at all levels and across functions.


Sound knowledge of 'audit' requirements from quality and safety perspective within the pharmaceutical business.

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture.


These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:


Operating at pace and agile decision-making - using evidence and applying judgement to balance pace, rigour and risk. Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution. Continuously looking for opportunities to learn, build skills and share learning. Sustaining energy and well-being Building strong relationships and collaboration, honest and open conversations. Budgeting and cost-consciousness
At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution.


At GSK, we are dedicated to fostering an inclusive and diverse work environment. We believe that diversity in our workforce drives innovation and growth, and we are committed to providing equal opportunities to all employees and applicants. We strive to create an atmosphere where all individual's unique perspectives and experiences are valued and respected. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class."


GSK's recruitment decisions are based upon selecting the best person for the job, regardless of gender, marital status, religion, age, colour, race, sexual orientation, nationality, neurodiversity or disability.


If you have a disability and require assistance, either to attend the interview or any assistance during your interview, please write to IN.recruitment-adjustments@gsk.com for us to ensure that we are able to make suitable/ necessary arrangements.


To learn more about how GSK process your personal information, please see our candidate privacy notice.

Why GSK?

Uniting science, technology and talent to get ahead of disease together.

GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases - to impact health at scale.


People and patients around the world count on the medicines and vaccines we make, so we're committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.

Inclusion at GSK:

As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the recruitment process.


Please contact our Recruitment Team at IN.recruitment-adjustments@gsk.com to discuss your needs.

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