Job Description

- Assistant Manager / Manager - Quick Response Team (QRT)

Department:

Corporate Affairs / Quick Response Team

Location:

____________________

Reports To:

Senior Manager / AVP - Corporate Affairs

Position Level:

AM / Manager

Salary Range:

8LPA

Email:

poojachaugule@aspect.global

1. Role Overview

The Assistant Manager/Manager - Quick Response Team (QRT) will handle critical field operations and ensure rapid, effective responses to urgent on-ground issues. This role requires hands-on field exposure, excellent coordination skills, and strong ability to manage sensitive, high-pressure situations. The individual will act as a key representative of the Corporate Affairs team, ensuring seamless resolution of escalations, stakeholder engagement, and compliance across project locations.

2. Key Responsibilities On-Ground Operations & Response Management

Lead and manage urgent on-site matters, incidents, disputes, and escalations at project locations. Conduct extensive field visits to resolve issues involving authorities, communities, or project-related challenges. Ensure timely action, follow-up, and closure of critical operational issues and grievances. Monitor ground-level situations and provide real-time updates to senior leadership.

Stakeholder & External Coordination

Liaise with government departments, municipal bodies, revenue authorities, police, and regulatory agencies for swift issue resolution. Build and maintain strong relationships with local leaders, community groups, and key stakeholders. Coordinate with internal departments such as Legal, Liaison, Land, Projects, and Corporate Affairs to ensure accurate communication and quick outcomes. Support management in meetings with government or community representatives.

Compliance, Documentation & Reporting

Prepare detailed reports, documentation, and MIS for QRT cases, field visits, actions taken, and closures. Maintain consistent compliance with legal guidelines, company policies, and statutory requirements. Document all incidents, communications, and resolutions for audit and regulatory review. Track repetitive issues and recommend preventive actions or process changes.

Risk & Crisis Handling

Identify potential risks in ongoing on-ground situations and initiate preventive or corrective measures. Handle crisis situations such as protests, public grievances, external interventions, or disputes. Serve as a critical contact during emergencies and urgent situations requiring senior management updates.

Team Support & Process Enhancement

Guide and mentor field executives involved in QRT operations. Support development and improvement of QRT Standard Operating Procedures (SOPs) and response frameworks. Contribute to strengthening the rapid-response ecosystem for higher efficiency and reduced turnaround time.

3. Qualifications & Experience

Graduate/Postgraduate in any discipline (Preferred: Public Administration, Political Science, Law, or related fields). Minimum

10+ years

of experience in government liaisoning, field operations, crisis management, or working with statutory authorities. Strong exposure to handling time-sensitive, high-priority on-ground issues. Proven experience dealing with local authorities, government bodies, and community stakeholders.

4. Skills & Competencies

Excellent communication, negotiation, and interpersonal skills. Strong networking abilities with government officials, agencies, and community representatives. Ability to manage stressful situations and make quick, logical decisions. Solid understanding of local regulations, statutory norms, and government processes. High problem-solving ability and expertise in conflict resolution. Willingness to travel extensively, including short-notice travel and extended hours as needed. Strong documentation, reporting, and follow-up skills.
Job Type: Full-time

Pay: ?800,000.00 per year

Work Location: In person