Job Description

Assistant ManagerEXL/AM/1343578


Insurance Property & CasualtiesPune
Posted On
02 Jun 2025
End Date
17 Jul 2025
Required Experience
1 - 5 Years



Basic Section
Number Of Positions


1


Band


B1


Band Name


Assistant Manager


Cost Code


D008939


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


550000.0000 - 800000.0000


Complexity Level


Back Office (Complexity Level 3)


Work Type


Work From Office - Fully Working From EXL/ Client Offices


Organisational
Group


Insurance


Sub Group


Insurance


Organization


Insurance Property & Casualties


LOB


Back Office


SBU


Operations


Country


India


City


Pune


Center


IN Pune C4




Skills
Skill


CLIENT MANAGEMENT & NEGOTIATION/CLOSURE


SERVICE LEVEL MANAGEMENT


CONFLICT MANAGEMENT


PEOPLE MANAGEMENT


Minimum Qualification


GRADUATE


Certification


No data available


Manage team and ensure quality and productivity targets are met Preferred knowledge of the UK insurance industry Monitor transactions on an ongoing basis and take corrective steps where necessary or make incremental improvements Provide coaching and feedback to team members to enable them to improve their performance. Assist new hires such that they are productive on the floor in the shortest possible time frame Provide inputs on process and system to the team members. Client Interaction, where required at the level of Supervisors Ensure compliance with internal policies and procedures, external regulations and information security standards. Collect and provide data required for various audits like ISO/COPC etc. Ensure that all agents in their process know their goals and how they are linked to the Organization's quality policy Effectively manage queue and balancing of work load Handle escalations
Workflow
Workflow Type


Back Office