Job Description

Assistant Manager, MES USI Registration

Career Level 4, Reporting to USI Registration Executive Manager


Meeting & Event Services (MES) Registration Team

The team

Meetings and Events Services (MES) is a team of US and USI-based professionals providing strategic end-to-end solutions for the Firm's meeting and event needs. The commitment is to deliver strategic meeting and event management with quality and value to achieve an exceptional client experience.


The Meeting & Event Services (MES) Registration Team collaborates with meeting planners and internal clients to provide registration support for Learning, Non-learning, Client and Global meetings held both in Deloitte University (DU) and outside of DU, within the US, India and globally. The team creates registration websites, registration forms and email communications, and coordinates the attendee enrolment information and hotel reservations through an online registration system. The team is also responsible for reporting and post-meeting reconciliation with a focus on quality and accuracy. The India team works closely with US team and Deloitte University (DU) team and provides significant support in building and managing registration sites that are delivered at a national, regional and global level. As one of the firm's shared services units, MES strives for optimal customer service and process excellence.


The

Assistant

Manager, MES USI Registration

position is responsible for managing a team of 05-07 staff engaged in meeting registration activities and has an active role in the day to day management and development of the registration team based in USI.

Responsibilities

Leads in the development and implementation of process improvement strategies and initiatives Takes an in-depth look to identify processes to be streamlined Oversees ongoing quality checks on team members' meetings Shadows team members on meetings to ensure consistency Coaches team members Assigns meetings to team members as required by Manager Troubleshoots and manages escalations and issue resolution Manages and updates meeting templates, communications, and reports Documents training materials and processes Identifies and leads ongoing team re-fresher trainings Troubleshoots and reports registration system issues on behalf of the team. Co-leads the testing, documentation and team training for new registration processes and enhancements, along with US Senior Registration team members Trains new Registration team members and meeting planners Supports Registration Manager with registration related projects and often takes a lead role in the project management. Attends pre-planning calls with assigned Registration Specialists, Meeting Planners and clients for complex meeting builds Delivers exceptional client service with a consultative, solutions-oriented approach Collaborates with meeting planners and sponsors to understand the meeting objectives and related registration requirements to effectively build registration site with appropriate logic and questions Provides insight and recommendations on the development and design of registration sites to meeting planners and sponsors Resolves issues for invitees and addresses complex issues and questions related to the registration site. (customer service - housing, program or technical questions) Strict adherence to registration process and brand standards Creates and delivers registration reports in accordance with the established schedule and develops custom meeting specific and ad-hoc reports as requested. Frequent interaction and communication with firm leadership and external clients through meeting registration Responsible for maintaining data integrity Initiate regular updates and ensure leaders are well-informed of daily operations, talent-related matters and any issues with service levels or delivery Own reoccurring team meetings discussions, address relevant topics, bring a point of view and ensure transparent communication across team special projects as designated by MES leadership Has an active role in the day to day management and development of the team based in USI Conducts check-in's and actively manages performance of the team along with Manager

Collaboration:

Regular interaction with MES Meeting Plannings and US Registration Managers and external clients through event registration and coordination Collaborate with other Service Lines: Meeting Planning, DU Westlake, DU India, etc

Qualifications

Bachelor's degree required. Preferably in hospitality, hotel management, business, or related field. Over 5 years of related experience, preferably in events, technology, project management and hospitality industry Relationship Management: Ability to build relationships and trust quickly with US and regional leadership and stakeholders Excellent communication skills (written and oral) with a consultative style Solutions & results oriented Ability to work in teams and individually, on multiple projects simultaneously, and under deadlines Ability to excel while working independently Strong working knowledge of Word, Excel, Powerpoint, Outlook. Teams Ability to work extended hours as required Ability to handle high volume workload and fast pace Project management - ability to understand scope, create timelines, and deliver on time Excellent customer service Technical savviness and comfort working in new, robust systems Accessibility outside of business hours to troubleshoot issues and challenges. Ability to work independently and be held accountable for meeting client and project deadlines Specialized knowledge in registration applications or hotel room management preferred; not required.

Measurement of Performance

Manager and Peer Reviews Performance snapshots and frequent check-ins Team performance and development Event Sponsor feedback Accuracy and timeliness of data in meeting management systems

Work Location

Hyderabad

Work Timing - Hiring an AM for each shift

11:00 AM to 8:00 PM

Job

Administrative and Support Services

Primary Location

IN-Andhra Pradesh-Hyderabad

Organization

Operations

Education Level

Bachelor's Degree

Job Type

Experienced

Employee Status

Regular

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities --including exposure to leaders, sponsors, coaches, and challenging assignments to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning.


DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Professional development

From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
Requisition code: 303082