Job Description

The Assistant Manager / Manager - Retail Talent Excellence and Customer Experience will be responsible for overseeing HR operations and talent management for frontline and store-level employees across the assigned region. This role will focus on recruitment, onboarding, training, employee engagement, compliance, and retention to ensure a productive and motivated retail workforce. The position will work closely with business and store operations teams to align HR strategies with business goals.
Key Responsibilities
Talent Acquisition & Workforce Planning

• Forecast manpower requirements based on business expansion, attrition trends, and seasonal peaks.

• Design and execute region-specific hiring strategies to attract quality talent for both junior and senior in-store roles.

• Build a strong sourcing network via campus connections, local consultants, and referrals.

• Track key recruiting metrics including time-to-fill and source effectiveness to ensure optimal hiring.

Onboarding, Training & Development

• Ensure smooth onboarding and orientation of new joiners at store and regional levels.

• Partner with training teams to roll out structured product training, customer service, grooming, and store SOP programs.

• Implement induction and re-induction modules for new and existing staff to ensure alignment with brand standards.

• Conduct periodic training need analysis and coordinate refresher training programs.

Employee Engagement & Performance Support

• Build and maintain high employee morale through consistent engagement initiatives, recognition programs, and communication platforms.

• Assist Store Managers and Area Managers in conducting fair and effective performance appraisals.

• Identify and support high-potential retail staff for career advancement opportunities.

HR Compliance & Documentation

• Ensure complete and accurate maintenance of physical and digital employee records.

• Support in ensuring legal and statutory compliance at the store level (e.g., Shops & Establishment Act, POSH awareness).

• Support audits, internal checks, and documentation processes as per company standards.

Employer Branding & Relationship Building

• Represent the company in campus recruitment initiatives, retail job fairs, and local hiring drives.

• Use social platforms to promote employee success stories and company culture.

• Strengthen relationships with store teams through regular visits and feedback sessions.

Requirements

• Bachelor's or Master's degree in Human Resources / Business Management.

• 4-8 years of HR experience, preferably in the retail or hospitality sector.

• Strong exposure to store-level HR operations, mass hiring, and employee engagement.

• Excellent interpersonal and stakeholder management skills.

• Proficiency in MS Office (Excel, PowerPoint) and documentation tools.

• Willingness to travel frequently within the assigned region.

Skills Required