Job Description

\xe2\x80\x93 APAC

Job Title:

Assistant Manager

Date:

Department:

Account Manager

Location:

Chennai

Business Line / Function:

BSO

Reports to:

Grade:

(if applicable)

Number of Direct Reports:

NA

Directorship / Registration:

Position Purpose

Being a team player to achieve client delight, team co-ordination, adhere to BNP policies and follow the agreed timelines to avoid any breach of SLA.

Responsibilities

Job summary

Roles & Responsibilities

Account Managers act as a client Single Point of Contact (\xe2\x80\x9cSPOC\xe2\x80\x9d) and work with internal departments to ensure that client needs are understood and satisfied.

Operating as the lead point of contact for any and all matters specific to your accounts in line with Legal & Compliance.

Building and maintaining strong, long-lasting client relationships.

Know your clients well by incorporating as a form of cheat sheet and ability to anticipate what your client needs.

Document the client issues in the log file and provide action plan until the issue is resolved.

Provide proactive client service by working closely across teams to ensure client issues and needs are communicated and resolved effectively and in a timely manner.

Strive for improvement in existing/new processes. Recommendation & implement process improvements.

Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

Clearly communicate issue/queries to client and internal team.

Understand the various functions within the organization.

Develop & identify areas of improvements to meet client satisfaction.

Forecast and proactively take measure to make sure client transaction are settled on expected date without any internal team ambiguity.

Identify opportunities of straight through processing on manual process activities relating to client transaction.

Assisting with challenging client requests or issue escalations as needed.

Communicating with clients to understand their needs and explain about the products.

Resolving complaints and preventing additional issues by improving processes.

Identify manual tasks which can be streamlined through automation.

Knowledge and skills required

\xc2\xa1 Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.

\xc2\xa1 Highly motivated, self-starter with the ability to work in pressurized environment

\xc2\xa1 Highly structured and methodical in execution

\xc2\xa1 Clear articulate and concise verbal and written communications

\xc2\xa1 Client Servicing skills with excellent communication and interpersonal skills

\xc2\xa1 Ability to multi-task and prioritize workloads, strong time management skills

\xc2\xa1 Results driven with a strong commitment to completing tasks within deadlines

\xc2\xa1 Ability to understand and resolve or escalate issues quickly

\xc2\xa1 Comfortable dealing with senior individuals and management across functions

\xc2\xa1 Strong knowledge of financial industry with good experience across asset classes

Technical & Behavioral Competencies

\xc2\xa1 Basic knowledge about capital markets and financial instruments.

\xc2\xa1 Good understanding of Settlements, Corporate Actions, Income & Tax.

\xc2\xa1 Creativity and innovations to identify the process improvements

\xc2\xa1 Ability to adapt and handle the situation based scenarios

\xc2\xa1 Risk awareness in regular process

Specific Qualifications (if required)

Strong accounting and analytical skills

Proficient in MS-office applications and good knowledge on MS-Excel

Ability to work individually as an a/c manager and co-ordinate as a team.

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Communication skills - oral & written

Ability to collaborate / Teamwork

Client focused

Adaptability

Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

Ability to develop and adapt a process

Ability to anticipate business / strategic evolution

Ability to develop and leverage networks

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 5 years

Other/Specific Qualifications (if required)

BNP Paribas