Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and

AI

.

Inviting applications for the role of

Ass

istant

Manager

-

LMS Admin

As

Learning Management System (LMS) manager

,

you will

be

responsible for

managing the

training catalog, learner data, platform administration,

troubleshooting content issues, and

act

as Point of Contact for the LMS

provider.

Responsibilities

General

Regular

daily operation

and configuration of LMS.

K

nowledge of current technology as it applies to LMS software and systems.

Adhere to policy and

procedures to

ensure

security

and integrity of the LMS.

Collaborate with the

client

on training needs and opportunities for the expansion of talent development within the organization.

Manage common mailbox and daily queries of stakeholders

I

dentify

and triage cases

to

relevant cross functional teams. Respond to L0 questions that can be answered with common response

User

and Course

Management

Create login

credentials and manage permissions.

Manages course enrollment including progress tracking.

Create and manage Learning Objects

Generate assignment

,

c

ompletion

, and any other

reports

Create and manage training audiences

Troubleshoot common issues related to the LMS

Ensure the LMS is kept updated with courses and materials and archive outdated content.

Incident Man

a

gement

A

ddress access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support

of the LMS vendor

System Upgrades

Conduct regular system audits and perform software upgrades to

maintain

functionality and performance

Support and manage migration of content and data from legacy systems

Build, configure, test oracle functionalities and work with HRIS team to move it to production

Training and Documentation

Develop SOPs, user guides, manuals

for LMS roles

Testing

In case of LMS upgrade

, sample t

esting

the content

against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation

.

Qualifications we

seek

in you!

Minimum

Q

ualifications

/ Skills

Bachelor's degree

H

ands-on experience of any major LMS

Excellent knowledge of LMS and LMS standards

Technical skills including troubleshooting course issues, and acting as POC for LMS vendor through upgrades

Ability to troubleshoot and resolve technical issues

Ability to work independently

Ability to communicate clearly with the client and manage client and stakeholder expectations and requirements

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit

www.genpact.com

. Follow us on

Twitter

,

Facebook

,

LinkedIn

, and

YouTube

.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training

.

JobAssistant Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 25, 2025, 3:16:52 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time