Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.Inviting applications for the role of Assistant Manager LMS AdminAs Learning Management System (LMS) manager, you will be responsible for managing the training catalog, learner data, platform administration, troubleshooting content issues, and act as Point of Contact for the LMS provider.ResponsibilitiesGeneralRegular daily operation and configuration of LMS.Knowledge of current technology as it applies to LMS software and systems.Adhere to policy and procedures to ensure security and integrity of the LMS.Collaborate with the client on training needs and opportunities for the expansion of talent development within the organization.Manage common mailbox and daily queries of stakeholdersIdentify and triage cases to relevant cross functional teams. Respond to L0 questions that can be answered with common responseUser and Course ManagementCreate login credentials and manage permissions.Manages course enrollment including progress tracking.Create and manage Learning ObjectsGenerate assignment, completion, and any other reportsCreate and manage training audiencesTroubleshoot common issues related to the LMSEnsure the LMS is kept updated with courses and materials and archive outdated content.Incident ManagementAddress access related issues, completion related issues, content related issues, User Interface related issues, troubleshoot and escalate issues that require helpdesk support of the LMS vendorSystem UpgradesConduct regular system audits and perform software upgrades to maintain functionality and performanceSupport and manage migration of content and data from legacy systemsBuild, configure, test oracle functionalities and work with HRIS team to move it to productionTraining and DocumentationDevelop SOPs, user guides, manuals for LMS rolesTestingIn case of LMS upgrade, sample testing the content against pre-defined checklist for functionalities, completion recording, reporting records and scores to user profile. Test case documentation.Qualifications we seek in you!Minimum Qualifications / SkillsBachelors degreeHands-on experience of any major LMSExcellent knowledge of LMS and LMS standardsTechnical skills including troubleshooting course issues, and acting as POC for LMS vendor through upgradesAbility to troubleshoot and resolve technical issuesAbility to work independentlyAbility to communicate clearly with the client and manage client and stakeholder expectations and requirementsGenpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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