Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Assistant

Manager, Life Insurance Operations

Responsibilities:

Drive Continuous Improvement

Develop a strategy for team to reach organization goal

Communicate clear instructions to team members

Monitor team members and able to provide mentorship whenever needed

Manage the flow of day-to-day operations

Create reports to update the company on the team's progress

Rapport building with the internal & external stakeholder

Take care of any issues that arise during shift promptly and professionally, seeking advice from the duty manager

where

vital

Ensure that the highest possible levels of customer service are

delivered at all times

Assist the Manager as and when vital to make the business run effectively and efficiently

Ensure the team serves all products to company and brand specification

Qualifications:

Minimum qualifications

Proven experience in Insurance Operations and backend operations for Life Insurance products

Should have worked in Team Handling/ people facing role. Proven track record for leading 20 to 25 resources and keeping an engaged workforce

Graduation in any stream except

B.Tech

and Technical Graduation & Law

Insurance knowledge and ability to understand and interpret Insurance terminology

Proficient with MS Excel, MS Word, MS PowerPoint

Ability to do root-cause analysis for process gaps highlighted

Collaborative approach towards resolving the issues with partners & peers/sub-process areas

Ability to crunch data, possesses data driven &

fact based

approach

Preferred qualifications

Good analytical and

problem solving

skills

Ability to communicate verbally and through emails/Phones with businesses

Proven track record to build effective working relationships with clients & internal partners

Project Management and ability to manage several priorities

Positive attitude with a focus on continuous operational improvement and an open mind to change

Highly motivated and committed!

Passion for working with people!

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Pune

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingSep 15, 2025, 5:12:26 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time