Job Description

Ready to shape the future of work?
At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistant Manager , Invoice to Cash - Billing & Collections Analyst
In this role, you will be responsible for accurate and timely generation and delivery of customer invoices where primary customers are global and regional. Together with Invoicing you would also be responsible for managing the collection of outstanding accounts receivable for open unpaid Invoices. This role ensures proper invoice documentation, compliance with customer and contractual requirements, and accurate revenue recognition support for accurate invoices. With that will also ensure timely payments from customers, resolve billing issues, and maintain strong client relationships, contributing to cash flow and financial goals. application and coordinating with customers.
Aso you would be responsible for performing day-to-day operations while maintaining SLA
Responsibilities as an Billing & Collection Representative:

• Generate and issue invoices to customers based on shipment confirmations, sales orders, or contract terms.
• Validate sales order data, pricing, quantity, shipping details, and tax applicability prior to invoice generation.
• Ensure compliance with customer invoicing requirements, including PO matching, format, reference numbers, and submission methods (e.g., portals, EDI, email).
• Collaborate with cross-functional teams (Sales Ops, Customer Service, Logistics, and Finance) to resolve any billing-related discrepancies or data issues.
• Manage and maintain invoice records, ensuring accuracy and timely archiving in Oracle systems.
• Submit invoices via appropriate channels, including distributor/vendor portals, EDI systems, or email as per client/customer instructions.
• Monitor rejected or failed invoice submissions and take corrective action promptly.
• Support month-end close activities, including billing reconciliation, accruals, and reporting.
• Assist with credit memo issuance, re-billing, or adjustments when required.

• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls
• Perform daily, weekly, and monthly follow-ups on outstanding invoices.
• Work with the client's internal departments (billing, sales) to resolve disputes or payment delays.
• Negotiate payment arrangements and track promise-to-pay commitments.
• Maintain detailed and accurate records of collection activities in the Oracle
• Escalate collection issues to internal management or the client as per escalation protocol
• Provide aging reports and analysis as requested.
• Adhere to SLA, compliance, and confidentiality agreements as outlined by the client and service provider.
• Participate in client meetings and performance reviews.
• Continuously improve collection strategies and recommend process improvements.
• Research and analyze the disputes/deductions in ERP
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to supervise and supervise past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases to avoid any adverse customer impact
• Work as a standout colleague to process any ADHOC request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, effectively and professionally.
• Raise problems for senior staff members and / or management as appropriate.

Qualifications
Minimum qualifications

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.
• Excellent experience of approx. 7+ years in Billing & collections, preferably in a B2B environment for Order To cash Process.
• Problem-solving mindset and ability to work collaboratively across departments.
• Experience working with EDI, customer/vendor portals (e.g., Ariba, Coupa, iTradeNetwork), or email-based invoice delivery.
• Experience supporting US clients or working in an international delivery service model.
• Familiarity with US clients and international invoicing best practices.
• Strong communication skills in English (spoken and written). Ability to resolve conflict in a professional manner.
• Proficient in MS Excel, Outlook, ERP systems (e.g., PeopleSoft/Workday , Oracle, NetSuite), and collection tools (e.g., High Radius).
• Good understanding of AR processes, credit control, and DSO metrics.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Strong negotiation, problem-solving, and interpersonal skills.
• Able to multi-task and work under tight deadlines.
• Proven track record in providing superior customer service.
• Exercises good judgment as part of the team and in applying business practices.

Preferred qualifications

• Familiarity with the semiconductor or electronics industry is a plus.
• Familiarity with US accounting standards and business culture.
• Prior experience working for a BPO/Service Provider serving a US-based manufacturing client.
• Ability to work in US time zones or overlap hours as needed.
• High attention to detail and analytical thinking.

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Skills Required