Job Description

:

--------------------



Experience in Marine claims management and processing Demurrage Cargo Shipping Industry Import and Export Documentation Port operations Shipping Marine Insurance Handle a team size of 15 to 20 Associates Provide subject matter expertise for complex issues Act as Single Point of contact for query resolution by providing subject matter expertise for wide range of issues Attend process level meetings i e client facing Support Management with insights on the process domain decisions Identify areas and opportunities of automation for improving productivity Provide coaching mentoring to team members Identify and communicate opportunities for continuous process improvement

Key Responsibilities:

-------------------------



Good understanding of Marine logistics claims process Clear written oral communication skills with internal customers Strong analytical interpersonal skills Strong troubleshooting and diagnosis skills Training experience is preferred Internal QA experience is preferred Minimum 2 years of Team handling experience of team size of 10 team members is required

Preferred Skills:

---------------------


S&F->ORDER MANAGEMENT & SALES; PRESALES (BID MANAGEMENT, QUOTE, PROPOSAL MANAGEMENT, PRICING); LOGISTICS (SHIPMENT PLANNING -> INBOND -> OUTBOND LOGISTICS -> GOOD RECEIPT -> EXPORT DOCUMENTATION