Job Description

Key Responsibilities:

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o Manages functional incidents and service requests through full lifecycle through closure o Provides technical incident service request and problem tickets management oversight and prioritization o Provides major incident oversight and communicates status to the business in a timely manner o Oversees SLA compliance for all workloads and re prioritize tickets if necessary o Advice and assist Level II resources as needed o Understands and assesses the impacts of incidents related to disrupted product processes assisting the business work through complex errors and reconciliations o Assist in developing and implementing data governance policies procedures and standards for customer master data o Monitor and improve data quality through data profiling data cleansing and data validation o Identify and implement process improvements to increase efficiency reduce errors and enhance customer experience o Manages impacts to other processes and products o Oversee product update and enhancement lifecycle with emphasis on demand requirements validation and securing business signoff o Leverages feedback solicited from the business into workload prioritization efforts o Participate in requirements review validation activities test case reviews and user acceptance testing for functionality o Conducts analysis of application lifecycles to identify design flaws and realize process efficiencies o Coaches mentors and develops team members including overseeing new employee onboarding

Additional Responsibilities:

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o Education MBA MCA B com B Sc bachelor s degree in computer science Information Technology or related field o Experience 10 years of experience in data management data governance or related field o Technical Skills Proficient in data management tools data governance frameworks and data analytics technologies o Soft Skills Strong leadership communication and problem solving skills o Support Management Manage tickets in ServiceNow ensuring timely resolution of incidents and requests Lead the implementation of change requests collaborating with stakeholders to enhance system functionality

Preferred Skills:

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SAP,Technology->Consulting - Data Governance->Data Governance,Technology->SAP Functional->SAP MDM->GDS