Job Description

Assistant ManagerEXL/AM/1452428


Emerging Finance & AccountingBangalore
Posted On
18 Aug 2025
End Date
02 Oct 2025
Required Experience
2 - 4 Years



Basic Section
Number Of Positions


1


Band


B1


Band Name


Assistant Manager


Cost Code


D008742


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


600000.0000 - 700000.0000


Complexity Level


F&A 2 (Complexity Level 2) Bangalore Location Only


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Emerging


Sub Group


Emerging Business Unit


Organization


Emerging Finance & Accounting


LOB


Back Office


SBU


Operations


Country


India


City


Bangalore


Center


FA - Bengaluru




Skills
Skill


BILLING PROCESS


CUSTOMER SUPPORT


Minimum Qualification


B.COM


Certification


No data available

Position Title, Responsibility Level

Assistant Manager / Lead Assistant Manager

Function

Accounts Receivable: Billing

Reports to

Manager

Permanent/ Temporary

Permanent full time

Span of Control:

Nil

Location

Bangalore

Job Summary: (Concisely define the scope and primary purpose of this job)

This role is a customer facing position responsible for handling inbound customer billing inquiries and is the first line of contact for customers. The individual will interact with various departments to support the customer and activities will include cancellation of subscription products, processing credit memos or contract adjustments, and ensuring that services are terminated in conjunction with the cessation of billing and in line with contract terms. They are also responsible for managing the approval workflow for all credit requests and other customer facing processes

Essential Functions

Should have team lead experience with billing experience Address customer inquiries, credit requests, account reviews, and other inbound billing related inquiries from external customers, and then documenting related discussions and research within Salesforce Research and verify customer issues with Product, Operations, and Implementation teams to determine root cause and warranted remediation Clearly and concisely present information in verbal or written form to both internal and external customers Process all customer cancellations within relevant billing and production systems according to contract terms Vet all buy sell communications and initiate related cancellations and contract changes or customer updates Other projects and billing related customer responsibilities as needs arise Create & update the details for the Project maintenance Maintain up-to date data on the Forecast of the resources engaged in the Project Adhere the timelines/ SLA built for the Process Co-ordinate with Billing leads/ Account team/ Business managers to complete monthly billing Contribute to the Process Improvement / Simplification / Automation Reconciliations and Month close activities

Primary Internal Interactions

Need to work with Inter-Departments within the team for Accounts Receivable.

Primary External Interactions

Need to work along with client team of a specific region. Need to communicate to the client on a regular basis through e-mail and telephone. Weekly/daily calls on a regular basis Flexible to work in any shift & open to putting in extra hours when required

Workflow
Workflow Type


Back Office