Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of

Business Analyst/Assistant Manager/Consultant/Senior Principal Consultant,

Reporting and analytics

We are seeking a Business Analyst who will be responsible for gathering, analyzing, and documenting business requirements, and then translating them into actionable insights and technical solutions.

This role is ideal for the candidates who thrive in a fast-paced, collaborative, and ever-evolving Agile setting, with a strong focus on problem-solving, process optimization, and effective communication. Must have a strong understanding of business processes, Agile methodologies, and data analysis.

Responsibilities

Gathering data requirements to understand needs and document functional and non-functional requirements*

Reporting and analytics ability to create and present reports, analyze data, and monitor performance metrics*

Analyzing current business processes and workflows, identifying areas for improvement and proposing innovative, tech-driven solutions*

Maintaining regular key performance indicators (KPIs), and progress tracking*

Collaborating with development teams to validate the delivered solutions against business requirements, ensuring high-quality output (using Power BI/ Tableau)*

Maintaining dashboards that provide real-time insights into status, performance metrics, and key performance indicators (KPIs)*

Experience in system integration, ensuring seamless data exchange and functionality between multiple systems or platforms*

Ability to interpret data and generate insights for stakeholders to aid in decision-making*

SharePoint Security, Permissions Management, and Content Migration*

Dashboard security access management*

Qualifications we seek in you!

Minimum Qualifications

Degree in Business Administration, Information Technology or a related field*

years of experience as a Business Analyst in an IT or software development environment, particularly within Agile teams and projects*

Experience with requirements management, data mining, and business analysis documentation*

Familiarity with business analysis tools, software, and methodologies*

Tools proficiency - Jira, Miro, Visio, Teams, Trello, Power BI, and Tableau*

Knowledge in ServiceNow Analytics is a plus*

ITIL Foundation certification is a plus*

Preferred Qualifications/ Skills

You have a consultative approach and can work in a matrix organization with limited formal hierarchy*

You are skilled at working in a transforming environment with the desire to work in an organization that is consistently growing*

You can work in diverse global teams with different cultures and stakeholders across the world*

You can work well independently, in a self-organized way and you bring a sense of urgency to the tasks at hand*

Excellent communication skills across cultures in English*

Reliability, flexibility and being a cooperative team player that strives to do the right thing*

Professional demeanor with the ability to maintain a positive attitude when ambiguity is present*

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at

genpact.com

and on

LinkedIn

,

X

,

YouTube

, and

Facebook

.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job

Assistant Manager

Primary LocationIndia-Bangalore

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 13, 2025, 8:51:34 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time