Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We\xe2\x80\x99re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we\xe2\x80\x99re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of Assistant Manager, Customer Service, Team Lead

Responsibilities

Manage Day-to-Day Operations for a Team of 15 - 20 employees

Demonstrated skills and competencies in assessment, problem-solving, practices/policy administration /interpretation

Flexibility to quickly shift priorities, multi-task and juggle simultaneous requirements in fast-paced environment and manage all to completion

Process and detail orientation, including strong organizational and prioritization skills

Manage Day to Day employee-related issues by providing appropriate resolution

Promote employee engagement and retention through effective HR Best practice programs

Qualifications we seek in you!

Customer service background

Excellent Analytical & Communication skills

Self-motivated and execution oriented

Ability to work on Multi Tasks and should be flexible

Team worker and should have people/peer management experience

Customer Management exposure and good presentation skills is a must

Displays a "Can do attitude" during times of constraints and challenges

Leads by example with High Value and Integrity

Any Graduate

Demonstrated ability to work independently; take initiative and follow-up on assigned projects, balanced by good teamwork skills

Strong interpersonal skills, with the ability to work effectively with people at all levels of the organization

Excellent communication, facilitation, and interpersonal skills

Proven project management skills and ability to proactively partner with clients

Proficient with Microsoft Office products like Windows, Word, Excel, and PowerPoint required

Preferred qualifications

MBA

Relevant experience in BPO in the area of Inbound Customer service with a Banking background in cards or retail banking would be an added advantage

Good interpersonal & Management skill

Ability to work & communicate with people across organizational unit

Good analytical skills with ability to problem solving

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on , , , and .

Genpact