Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Assistant Manager,

CMD ,Billing

, Cash Apps

We are looking for a Collections Representative who would be responsible for leading all collection and dispute resolution activities in accounts receivable and related settlement processes.

Responsibilities

In this role, you will be responsible for all the activities related to

Cash

& Collection domain.

Execute end-to-end Billing, Cash Application, and Customer Master Data (CMD) activities in line with OTC policies and SLAs.

Perform invoice creation, validation, and posting in ERP systems (SAP, Oracle, D365, Navision, etc.) ensuring compliance with contracts, tax laws, and statutory requirements.

Validate supporting documents (POs, contracts, timesheets) before invoice release; monitor and reconcile billed vs. unbilled revenue.

Investigate and resolve billing discrepancies, invoice rejections, and payment application issues by collaborating with clients and internal stakeholders.

Manage daily cash posting, payment matching (automated and manual), and unallocated cash resolution while maintaining accuracy above benchmarks.

Process electronic payment formats, reconcile bank statements, and ensure accuracy in AR documentation.

Handle customer payment queries and provide timely resolutions to reduce disputes and improve customer experience.

Support AR dispute resolution, credit memo processing, and collaboration with Collections teams for aged receivables follow-up.

Lead CMD activities including customer master creation, amendments, and quality checks to ensure data accuracy and compliance with governance policies.

Monitor CMD KPIs, prepare reports, and support supervisor in continuous improvement initiatives and process standardization.

Participate in UAT, system upgrades, and automation projects; contribute to implementing new tools or functionalities.

Ensure audit readiness by maintaining documentation and providing evidence for internal and external audits.

Collaborate with cross-functional teams (Collections, Treasury, Finance, Delivery) to ensure smooth end-to-end OTC cycle execution.

Contribute to training, mentoring, and knowledge sharing within the team to enhance process expertise.

Support month-end / quarter-end closing activities (billing cut-off, reconciliations, reporting) and provide MIS dashboards for management.

Drive process improvements in efficiency, accuracy, and customer service through continuous improvement initiatives.

Qualifications we seek in you

Minimum qualifications

B.Com

Graduation

Bachelor's degree in accounting, Finance, Business Administration, or related field (master's degree is a plus).

Strong exposure to Order-to-Cash (OTC) processes including Billing, Cash Application, and Customer Master Data.

Hands-on experience in billing reconciliations, payment processing, and customer data governance.

Proficiency in ERP platforms such as SAP, Oracle, D365, Navision, or equivalent.

Good understanding of tax compliance requirements (GST/VAT) and audit/regulatory standards.

Ability to analyze discrepancies, resolve process issues, and manage cross-functional collaboration.

Proficiency in MS Excel (advanced functions, reporting, pivot tables) and exposure to automation tools/reporting dashboards.

Strong problem-solving skills with the ability to handle complex exceptions and escalations.

Excellent communication and stakeholder management skills, both internal and external.

Exposure to process improvement, UAT coordination, and system enhancement initiatives.

Ability to mentor and guide junior team members, contributing to knowledge transfer and team development.

Prior Experience Required

Preferred Skill Set

Excellent Interpersonal Skills

Ability to learn ERP systems

Good analytical and problem-solving skills

Excellent MS Office skills including MS Excel

Good conceptual knowledge and experience in tax activities preferred

Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career -- Get hands-on experience, mentorship, and continuous learning opportunities

Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Kolkata

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingAug 27, 2025, 8:58:18 PM

Unposting DateFeb 24, 2026, 12:58:18 AM

Master Skills ListOperations

Job CategoryFull Time