Job Description

Role Responsibilities

Business

• Draft effective & concise Service Level Agreements (SLA) in coordination with Country representatives, Legal, Compliance, Finance, OCIR, FCSO Functions across GBS hubs
• Timely renewals, modification & upkeep of existing SLAs documents to ensure they always meet Group standards
• Facilitate testing of Business Continuity Plans (BCP); timely renewal of BCP and Business Impact Analysis (BIA) documents
• Ensure BCP and BIA meet Group standards at all time
• Support vendor governance for FCSO, FCSO system access approval adhering to Group standards

People and Talent

• Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
• Stimulate an environment where forward planning, prioritisation, deadline management and streamlined workflows and collaborative, inclusive yet effective and efficient work practices are the norm

Risk Management

• Facilitate & promote the understanding of OR & Compliance requirements
• Make recommendations (and/or implement) to relevant stakeholders on possible risk management responses to identified risks and/or findings of concerns from investigations.
• Inform senior management and relevant regulators of serious regulatory breaches (or where risk tolerances have been breached) and ensure that actions are taken quickly to remediate and/or activities are ceased
• Adopt an anticipatory approach to risk assessment

Governance

• Be accountable for identification and escalation of potential risks and issues to senior management
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased.
• Propose control / process improvements (eg. A3s), enhancements and simplifications where appropriate

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key Stakeholders

• FCSO Management including GBS stakeholders
• SCB Country stakeholders
• Other Responsibilities
• Embed Here for good and Group's brand and values in FCSO
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures

Our Ideal Candidate

Qualifications

• 4+ years of and business/industry work experience in the financial services domain of which preferably 1+ years of experience in SLA / BIA / BCP governance role
• Good understanding of Third Party Security Risk
• Strong communicator who works well independently and with a team, has good ability to communicate with senior management, country representatives, Legal & Compliance stake holders
• Superior time management skills & the ability to juggle multiple projects simultaneously
• Understands operational risks and controls
• Has attention to detail and can understand the impact each detail may have on the overall program success

Role Specific Competencies

• Risk Management
• Governance

About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers