Job Description

Position: Assistant Manager Internal Audits, Compliance and Risk
Department: Internal Audits, Compliance and Risk
Location: Mumbai
Reports To: Sr. Manager Internal Audits & Compliance (UK Division)
Span of Control: Nil
Job Purpose
The role of Assistant Manager Internal Audits, Compliance and Risk is to assist the Audit Senior Manager in end-to-end audit engagement activities covering financial and non-financial operations, systems, and processes at the contact centre. The purpose is to ensure compliance with auditing standards while strengthening the organizations risk management, control, and governance processes.
Principal Accountabilities
I. Audit Engagement Activities
Audit Assignments (Planning)
Assist in the preparation of the annual audit plan by gathering inputs from stakeholders.
Ensure the audit plan meets Audit Committee expectations and focuses on high-risk areas.
Plan audit testing strategies and estimate completion timelines with the Senior Manager.
Implementing Audit Activities
Conduct spot checks to verify that policies and procedures are implemented in spirit.
Conduct process audits, compliance audits, and information security audits per the audit calendar.
Prepare Standard Operating Procedures (SOPs) for business processes like payroll, operations, etc.
Execute efficient audits within budget and timeline as per defined methodology.
Document procedures and prepare key concerns for inclusion in audit reports.
Evaluating Audit Activities
Validate audit conclusions with auditees to ensure factual accuracy.
Review audit work papers with the Senior Manager for compliance and quality.
Draft audit reports, gather team feedback, and submit for final approval.
Maintain an incident tracker and conduct root cause analysis to close issues in time.
Communication & Reporting
Review audit reports for accuracy and clarity, and discuss with the Audit Senior Manager.
Conduct MSA reviews and present final reports to senior management.
Communicate regulatory requirements and ensure compliance with Indian and UK standards.
Escalate high-risk findings with recommended mitigation strategies.
Supervise the implementation of corrective actions post-audit.
II. Business Efficiency & Risk Management
Risk Assessment
Identify key risk areas through process mapping and feedback from auditees.
Review and update the Risk Framework and Risk Register using CRSA methodology.
Prepare for external audits and ensure clean reports by assessing control environments.
Prepare the Risk Control Matrix (RCM) and propose efficiency improvements.
Facilitate annual risk assessments, identify financial/legal risks, and recommend controls.
Discuss action plans and timelines with management for risk mitigation.
Knowledge, Skills & Competencies
Core Skills
Deep understanding of regulations and compliance practices in finance and BPO industries.
Knowledge of Companies Act, Income Tax Act, Accounting Standards, and Audit Practices.
Maintain awareness of current audit practices and apply best practices company-wide.
Customer Focus
Prioritize internal and external stakeholder expectations.
Ensure all promises and deliverables to stakeholders are met.
Functional Competencies
Strong analytical and decision-making skills to interpret audit findings accurately.
Ability to create structured audit plans and communicate findings clearly.
Experience in sourcing and engaging external vendors for audit technology solutions.
Communication & Influence
Present audit findings effectively across all levels of the organization.
Act as a change leader, gain buy-in from stakeholders, and implement improvements.
Facilitate cross-functional collaboration for root cause analysis and resolution.
Assertiveness
Lead discussions on implementing strict audit controls with stakeholder buy-in.
Other Required Skills
Self-motivated and confident.
Attention to detail and deadline-driven.
Strong math, analysis, and problem-solving skills.
Ability to work under pressure, independently, or as part of a team.
Proficient in MS Office, especially Excel.
Excellent interpersonal, presentation, and report writing skills.
Education & Experience
Education
Professional certification: CA / MBA / CPA / CIA (required).
Graduate/Postgraduate in Accounting, Finance, or a related field.
Experience
Minimum 5 years of total experience, with at least 24 years in Internal Audit & Risk Management.
Experience in financial services or business development preferred.
Deep knowledge of India and UK financial reporting, accounting, and taxation standards.
Other
Working knowledge of GAAS / GAAP / IFRS (India & UK).
Experience with MS Office tools, especially spreadsheets.
Knowledge of UK Telecom regulations (OFCOM) preferred.
Strong presentation skills.