Job Description

Ready to build the future with AI?

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of what's

possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Assistant Manager,

Instructional

Designer

looking

for an Instructional Designer who will provide creative and technical

expertise

in building interactive and engaging learning solutions

to

the Customer Support organization.

We're

looking for someone with a deep understanding of the learning systems and design principles involved in creating digital and in-person learning experiences, rooted in subject matter

expertise

, that

ultimately create

a better customer support experience.

Responsibilities

Utilize instructional design, adult learning principles and innovation strategies in the conception,

design

and development of Instructor-led and

eModule

training experiences

Collaborate with subject matter experts on course design and development to translate business content and new product launch information into learner-centered experiences

Apply fundamental research skills to instructional design projects

Create new hire training materials for various support areas

Examine training products to see that they reflect an understanding of the diversity of learners and groups of learners

Design, create and oversee the creation of a variety of materials

utilizing

various tools

Qualifications we

seek

in you!

Minimum

Q

ualifications

Bachelor's Degree and

good

experience

in instructional

Experience creating learning materials both inside and outside of an LMS

Experience working in a fast-paced environment and ability to manage projects, deliverables, and workload, with a varying degree of complexity and difficulty

Communication and relationship-building skills, as this role requires cross-functional collaboration with diverse

Excellent written and verbal communication

Ability to set and communicate clear

Ability to work effectively and achieve results in ambiguous

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to participate

in our hiring process in any other way. Examples of such

scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 17, 2025, 2:12:46 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time