Job Description

Company Description

We are ready to try something new. Are you?

Syntegon is a global leader in process and packaging technology. With around 5,800 colleagues in nearly 20 countries, the Syntegon Group works on intelligent and sustainable technologies for the pharmaceutical and food industries. Let's contribute together to ensuring that people worldwide are provided with high-quality medications and safely packaged food.


With our global service organization and our comprehensive service portfolio, we contribute sustainably to the profitable growth of our customers. Together, let's help ensure that people around the world are supplied with high-quality medicines and safely packaged foods.

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Customer site travel and provide on-site support for installation, validation and commissioning of Vertical & Horizontal packaging machines for applications like Snacks, Powder food, Detergent powder, Biscuits and cookies, Noodles. Test of automated systems for efficiency, safety and reliability. Travelling to client's location to solve software, mechanical and electrical related issues. Perform hands on on-site troubleshooting, service and repairs Provide on-site training to the customer Interface with cross-functional work teams such as Engineering, Manufacturing and Customer Support. Share suggestions with technical team, continual improvement in the field of commissioning and drive for implementation. Develop service technical reports for improvement in future projects Timely and professionally handle field service calls and issues arising from the field service visits Support in Plant FAT for projects and successfully complete SAT for the same projects Provide feedback on site improvements to Engineering for future issue prevention and resolution

Qualifications

Degree/Diploma in Electrical / Mechatronics having 5 - 10 years' experience in servicing Vertical & Horizontal Packaging machines.

Good communication skills. Good customer training skills in terms of both theoretical and Practical. Quick issue analysis, resolution & reporting. Positive response to the customer to address all required needs on machines.

Site knowledge sharing with CFT teammates and drive for implementation.