Job Description

Assistant Manager Sales -

Role Overview

We are seeking an ambitious and driven Assistant Manager Sales to join our dynamic Customer Experience department. This full-time position, based at our Bangalore headquarters, is designed for a results-oriented professional who will support sales team members while driving individual and team performance. The successful candidate will play a crucial role in executing sales strategies, managing sales team, and serving as a bridge between management and frontline sales representatives.

Key Responsibilities

Sales Execution & Strategy Support

Assist in implementing comprehensive inbound and outbound sales strategies to achieve monthly and quarterly revenue targets Support end-to-end sales cycle management from lead generation to booking closure Execute innovative sales methodologies to improve conversion rates for all channels i.e., inbound, outbound and chats Contribute to the development of new sales processes and best practices Directly manage and mentor a team of 15-16 sales professionals Provide daily coaching, performance feedback, and skill development support Conduct regular one-on-one meetings and team huddles to track progress Support recruitment and onboarding of new sales team members Create and maintain sales reports and performance dashboards using Excel and data visualization tools Prepare detailed WBR and MBR PPTs for management reviews Monitor individual and team KPIs including conversion rates, call volumes, lead follow-ups, and customer satisfaction scores Identify performance gaps and implement corrective action plans Handle escalated customer inquiries and complex sales negotiations Ensure adherence to company standards for customer experience and service quality

Key Requirement:

Minimum 4-5 years of experience handling sales team directly in BPO or similar service industry At least 2-3 years of Assistant Manager experience Bachelor's degree in any field Demonstrated history of meeting or exceeding individual and team sales targets Experience in both inbound and outbound sales environments Proven ability to mentor and develop sales professionals Strong verbal and written communication skills with ability to influence and persuade Proficiency in MS Excel (pivot tables, formulas, data analysis) and PowerPoint Experience with CRM systems and sales analytics tools Excellent analytical and problem-solving capabilities Strong organizational and time management skills Weekend availability Ready to work in rotational shifts
Job Types: Full-time, Permanent

Pay: ?620,000.00 - ?680,000.00 per year

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person