The IT Operations Manager will be responsible for leading and managing end-to-end IT and OT operations at the Cell line in Butibori. This role demands a strategic and hands-on leader who ensures uptime, security, and efficiency across all technology layers -- including IT infrastructure, OT systems, end-user support, and network operations. The incumbent will manage a multi-shift IT operations team, ensuring smooth day-to-day support, proactive maintenance, and alignment of IT services with manufacturing goals.
Key Responsibilities:
1.
Operational Leadership & Uptime Assurance
Ensure 24x7 operational availability of all IT & OT systems critical for manufacturing continuity.
Establish robust monitoring, alerting, and escalation mechanisms to minimize downtime.
Drive incident response, root cause analysis, and corrective actions for IT/OT disruptions.
Develop and enforce Standard Operating Procedures (SOPs) for IT/OT operational excellence.
Align IT/OT operational KPIs with plant production and efficiency targets.
2.
IT & OT Infrastructure Management
Lead IT operations for servers, storage, end-user systems, and communication infrastructure.
Oversee network management, including switches, routers, firewalls, Wi-Fi, and VPNs.
Manage system performance, patching, backup, and lifecycle upgrades to ensure reliability and scalability.
Implement and manage system support practices for both IT and OT platforms.
Own Disaster Recovery (DR) and Business Continuity Plans (BCP) specific to the manufacturing setup.
3.
End-User & Network Support Management
Oversee end-user support operations, ensuring timely resolution of user issues through defined SLAs.
Implement a centralized helpdesk and ticketing system for issue tracking and escalation.
Monitor network health, bandwidth utilization, and connectivity across the facility.
Ensure endpoint security and compliance across desktops, laptops, mobile devices, and industrial endpoints.
Drive user satisfaction and productivity through proactive IT service management.
4.
Cybersecurity & Compliance Operations
Implement operational cybersecurity practices for IT & OT per ISO 27001 and NIST CSF.
Ensure network segmentation, access control, and threat monitoring in OT environments.
Lead periodic plant-level cyber drills, patching cycles, and vulnerability remediation.
Ensure compliance with energy sector regulations, plant safety standards, and corporate governance policies.
5.
People & Vendor Operations
Lead and mentor a multi-tier IT operations team, including network, system, and end-user support personnel.
Define and manage shift schedules to ensure round-the-clock coverage for IT/OT operations.
Build team capability through training, performance reviews, and skill development programs.
Oversee vendor management, AMC renewals, and service contracts with strict SLA adherence.
Qualifications & Skills:
Bachelor's/Master's degree in IT, Computer Science, Electronics, or related discipline.
Minimum 10 years of experience, including 5+ years managing IT operations in a manufacturing environment.
Candidates from the manufacturing industry background will be preferred.
Strong knowledge of networking, system administration, cybersecurity, and IT/OT integration.
Proven ability to lead and manage 24x7 operations teams, including shift planning and incident management.
Hands-on experience with ITSM tools, network monitoring, and endpoint management solutions.
Excellent leadership, communication, and stakeholder management skills.
Job Snapshot
Updated Date
15-11-2025
Job ID
AvaadaJob496
Department
Information Technology
Location
India
Experience
8 - 10 Years
Employee Type
Permanent
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