Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\'re looking for a career where you can make a real impression, join HSBC and discover how valued you\'ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Assistant Manager - Operations, GSC\'s Our Wealth and Personal Banking (WPB) customers have many financial needs in their life. HSBC helps them to meet these needs and WPB Operations makes it all happen. We provide a customer-centric banking experience across our retail products with the aim to make every transaction as seamless and intuitive as possible. areas of banking. WPB Operations is the largest business service within Operations, employing more than 10,500 colleagues in 39 countries and territories. From cards and loan processing, account services and ATM operations to evaluating credit risks, deciding on mortgage approvals and delivering customer correspondence, the team provides a customer-centric experience across all areas of banking. Responsibilities: Demonstrate ownership and logical approach to activities undertaken, working collaboratively within the team to ensure that the bank meets its deadline for submission of responses. Ensure that the final response sent by the bank addresses all points sought by the authority and are appropriately responded to, along with supporting documents / data. Ensure that relevant data / information retrieved from various stake holders is as per the requirement and all such confirmations are documented for future records. Ensure that all notices assigned to self for processing are completed on time. Ensure that proper tracking and controls are maintained on all notices received from Authorities, and are responded on time to Authorities. Ensure that no mails / notices are missed out. Learn to proactively engage with various operations teams which provide information to close queries. To ensure as a Bank we meet our timelines for submission of the data being sought by the law enforcement agencies.Create a supportive work environment driven by people centric values Demonstrate strong service competencies and capabilities Ensure that all activities in the team are learned proactively. Demonstrate HSBC Values and behaviors and ensure that the team embody these values and principles at all times. Resolve all BAU issues promptly, and escalate concerns as appropriate. Engage internal customers with immediate updates and supplement with emails, thereby operating effectively. Maintain and observe all HSBC control standards including the timely deployment of Group Audit recommendations to ASP entities and countries Ensure all controls with regards to processing of regulatory notices are maintained and followed diligently. Maintain all requisite MIS to ensure that all records are maintained diligently Requirements Qualifications Diploma or degree in any discipline or relevant work experience commencement with the position Good understanding of the Wholesale Client & Account Servicing (WCAS) process knowledge and acted in the capacity of Subject Matter Expert (E) This will be a SME role hence strong knowledge in Wholesale Client & Account Servicing with specialization in end to end process & good understanding in other service delivery within WCAS arena is essential. (E) Strong understanding of Group and GR Operational Risk Framework (E) Ability to speak and understand English fluently, to write good quality emails and reports, and have good conversational skills. Strong WCAS SME knowledge in all Delivery Services is essential. Ability to learn quickly, transfer knowledge appropriately, understand and interpret numeric data. Evidence of good analytical, statistical and data mining skills to study trends and make projections. Production management skills and ability to initiate process improvements. Ability to Negotiate & build strong relationship with Business Partner or Onshore Centers Good keyboard skills and proficiency in various Microsoft Office applications Good prioritizing, planning, organizing and problem-solving skills Flexibility to work shifts and Ability to multi-task. Leadership skills, with ability to build rapport with, relate to and effectively develop a wide range of people. Knowledge of and experience in problem solving techniques. Decision making based on experience, judgement and process knowledge. Able to work under challenging environment with tight timelines Comprehensive working knowledge of HUB. You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued byHSBC Electronic Data Processing (India) Private LTD

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