Job Description

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world\xe2\x80\x99s biggest brands\xe2\x80\x94and we have fun doing it! We dream in digital, dare, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We are harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people.
Now, we are calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

Inviting applications for the role of the Assistant Manager - Ads Sales Quality and Training Analyst

In this role, you will be responsible for researching, plan, organize and help conduct training programs.
related to NHO, sales process/operations, and professional skills. You will also monitor and report agent wise and team level quality, conduct calibration, performing fraud and compliance audits.

Responsibilities

• Research, plan, organize and help conduct training programs related to NHO, sales process/operations, and professional skills.
• Create SOPs and related materials for new training programs.
• Assess effectiveness of current and proposed programs and make recommendations for program/content changes or improvement.
• Actively listen and review the work performed by the team, making sure all is done according to compliance with our policies and be able to rate that work in multiple parameters.
• Keep up to date and proficient in processing voice and products.
• Providing feedback, coaching, and mentoring to Personnel as needed, and working closely with the operation Team Leaders and Personnel to meet the relevant service level metrics.
• Collect and share insights on process improvement, with training, operations or/and client.

Qualifications we seek in you!
Preferred Requirements

• Expert knowledge of social media, mobile apps, and digital and mobile marketing.
• Knowledge of the self-serve platform, auction, and biddable form of digital advertising buying.
• Experience working in a sales or account management role with small businesses.
• Proven track record of reaching and exceeding sales goals.
• Strong communication and interpersonal skills, good at work under pressure.
• Passion for social media/entertainment marketing, and up for the challenge of building something from the bottom up.
• Excellent communication and presentation skills.
• A team player and collaborator
• Proficient level of English min C1

What can we offer?

• Work in a multicultural and diverse environment with employees from over 30 countries
• Genpact supports language courses, professional trainings and great career development opportunities.
• Free access to our award-winning learning platform
• Benefits such as Private Medical Package and wellness programs

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Genpact