Job Description

Job Title: Assistant Manager - HR (Operations)
Experience: 5-7 Years (E-commerce / Logistics / Quick Commerce)
Education: Any Graduate (Preferred: HR / Logistics)
Budget: ?45,000 CTC / Month
Location: Surat or Ahmedabad (Travel across Surat, Vadodara & Ahmedabad)
Age Criteria: 27-38 Years
Key Responsibilities
1. Training & Development
Conduct training sessions for riders, telecallers, ground HR teams, and new hires.
Organize periodic refresher and skill-enhancement training programs.
Perform training audits to evaluate effectiveness and identify improvement areas.
2. Rider Engagement & Retention
Implement engagement activities to boost rider morale and satisfaction.
Address rider grievances and ensure prompt resolution.
Manage rider onboarding, coordination, and retention strategies to reduce attrition.
3. Team & Vendor Coordination
Support the hiring team to resolve recruitment and operational challenges.
Coordinate with vendors for rider hiring, documentation, and compliance.
Manage vendor payments and ensure timely settlements.
4. Strategy & Marketing Initiatives
Develop strategies for rider attraction and retention.
Plan and execute marketing/promotional activities for rider acquisition.
Design and manage incentive programs for riders, telecallers, and recruiters.
5. Reporting & MIS Management
Maintain accurate data and prepare MIS reports for training, recruitment, and operations.
Track training results, engagement metrics, and incentive performance.
6. Travel & Operational Coordination
Travel across assigned cities for training, audits, research, and operational support.
Required Skills & Experience
5-7 years of experience in Training, Operations, or Rider Management.
Strong communication, presentation, and interpersonal skills.
Must have experience in team handling and grievance management.
Proficient in MS Excel and reporting tools.
Mandatory experience in rider handling.
Willingness to travel as required

Skills Required