Job Description

Job Title: Assistant Manager HR(Operations)

Exp: 5-7 Years (E.com/Logistics/Quick Commerce) Education: Any Graduate (HR/Logistics)

Key Responsibilities:

1. Training & Development

Conduct training sessions for riders, Telecallers, Ground HR teams and new hires to ensure proper process understanding and performance improvement. Organize regular refresher and skill enhancement sessions. Perform training audits to assess the effectiveness of sessions and identify areas for improvement.
2. Rider Engagement & Retention

Drive engagement activities to maintain motivation and satisfaction among riders. Address rider grievances and provide timely resolutions. Manage rider onboarding, coordination, and retention strategies to reduce attrition.
3. Team & Vendor Coordination

Support and guide the hiring team to overcome operational and recruitment challenges. Coordinate with vendors for rider hiring, documentation, and payments. Handle vendor-related payments and ensure timely settlements.
4. Strategy & Marketing Initiatives

Develop and implement strategies to attract and retain riders. Plan and execute marketing and promotional activities for rider acquisition. Design and manage incentive programs for riders, telecallers and recruiters to boost performance.
5. Reporting & MIS Management

Maintain accurate data and prepare MIS reports related to training, recruitment, and operations. Track training outcomes, engagement metrics, and incentive performance.
6. Travel & Coordination

Travel across assigned cities as required for training, audits, research and operational coordination.
Required Skills & Experience:

Minimum 5-7 years of experience in Training, Operations, or Rider Management. Strong communication, presentation, and interpersonal skills. Team and Grievance handling experience is must. Proficiency in MS Office and reporting tools. Willingness to travel as per business requirements. Rider handling experience is mandatory
Other requirements:

Location will be either Surat or Ahmedabad. But he has to travel Surat, Vadodara & Ahmedabad according to companies' requirement. Age criteria 26 to 40 Years
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Job Type: Permanent

Pay: ₹36,000.00 - ₹45,000.00 per month

Benefits:

Cell phone reimbursement Flexible schedule Health insurance Paid sick time Provident Fund
Work Location: In person