The Manager in the Service Excellence department is responsible for overseeing the daily operations, ensuring high levels of customer satisfaction, and leading a team to deliver exceptional service. This role requires a strong focus on continuous improvement and driving a culture of excellence.
Roles and Responsibilities:
Manage and lead a team of service professionals to deliver outstanding customer service
Develop and implement strategies to improve service quality and efficiency
Monitor and analyze key performance metrics to identify areas for improvement
Collaborate with other departments to ensure a seamless customer experience
Handle escalated customer issues and provide timely resolutions
Qualifications:
Bachelor's degree in Business Administration or related field
3-5 years of experience in a service excellence role
Proven leadership skills with the ability to motivate and inspire a team
Excellent communication and interpersonal abilities
* Strong problem-solving and decision-making skills
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