Job Description

Assistant ManagerEXL/AM/1442138


Travel & LeisureGurgaon
Posted On
04 Aug 2025
End Date
18 Sep 2025
Required Experience
3 - 5 Years



Basic Section
Number Of Positions


5


Band


B1


Band Name


Assistant Manager


Cost Code


5218651


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


800000.0000 - 1000000.0000


Complexity Level


Not Applicable


Work Type


Work From Office - Fully Working From EXL/ Client Offices


Organisational
Group


Emerging


Sub Group


Emerging Business Unit


Organization


Travel & Leisure


LOB


Back Office


SBU


Operations


Country


India


City


Gurgaon


Center


IN Gurgaon C61




Skills
Skill


MS EXCEL


MS POWERPOINT


VISIO


Minimum Qualification


GRADUATE


Certification


No data available


This role is primarily responsible for effective management of Front & Mid office Travel operations for GBT. The job would entail :


+ Team management for the smooth function of the processes.
+ Contact center management experience
+ Ensure strong governance around Research / Documentation of mid office activities.
+ Customer Interaction and Relationship Management.
+ Identify process improvement opportunities and value adds initiatives.
+ Ensuring compliance with SLA and other internal guidelines of policies whilst ensuring effective team work at all times
+ Ensure SLA deliverables are met as per agreed standards

+ Attrition Management - Motivate team members and control attrition + Escalation Management - managing customer escalations in quick turnaround time & ensuring plan to avoid future errors
+ Provide coaching and feedback to team members to enable them to improve their performance
+ Achieve highest productivity standards while ensuring control & quality focus
+ This position demands an ability to build long sustaining professional relationship with stakeholders.

Required Skills/Qualification:

+ Graduate with 4-6 years of Travel operations experience.
+ Sound GDS knowledge & Expertise in Fare rule interpretation
+ Sound understanding of Queue, Invoice management, Refunds & Debit Memo
+ Proven skills in people leadership, having managed teams of at least 15-20
+ Excellent Interpersonal and Conflict management skills.
+ Strong coaching, mentoring and feedback delivery skills.
+ Proficiency in Microsoft Excel is desired.
+ High Results orientation under circumstances of shifting priorities

Workflow
Workflow Type


Back Office