Job Description

G

enpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

We are inviting applications for the role of

Senior Analyst/Team Lead

/MT/AM

- Data Management and Operations

, with a focus on

All boarding

(onboarding and offboarding processes). This position requires an experienced leader who can manage both day-to-day operations and data-related processes, ensuring seamless onboarding and offboarding experiences

Responsibilities

Team Supervision:

Lead a team of analysts, providing mentorship, guidance, and support to ensure high performance.

Monitor team performance metrics, ensuring the achievement of defined service level agreements (SLAs) and key performance indicators (KPIs).

Conduct regular performance evaluations and provide constructive feedback to team members.

Data Operations:

Oversee data management processes related to

the onboarding

and offboarding functions, ensuring accuracy, efficiency, and adherence to organizational quality standards.

Resolve complex data issues

in a timely manner

and handle escalations effectively.

Collaborate with

the HR

, IT, and other relevant departments to ensure data accuracy and synchronization across various systems.

Handle escalations and resolve complex data issues

in a timely manner

.

Compliance

and

Process

Improvement

:

Ensure

adherence to

compliance requirements

and

company policies

.

Conduct

audits, data quality checks, and SOP governance for

All-boarding

operations

.

Identify

areas for improvement and implement process enhancements.

Partner with client and internal teams to

implement process

improvements

init

iatives

.

Qualifications

Minimum

Requirements:

Bachelor's degree in business, Data Science, or related field.

Relevant

years of experience in data management with at least

Relevant

year in a leadership role.

Familiarity with HCM tool - SuccessFactors is

required

Proficient in dat

a,

analytics

and

insights

:

Deep u

nderstanding of HCM data

, analytical skills are preferred

Proven

track record

of managing teams and driving process improvements.

Key Skills and Attributes:

Strong leadership and interpersonal skills

.

Analytical mindset with a focus on problem-solving.

Ability to manage multiple priorities and deliver under tight deadlines.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit

www.genpact.com

Follow us on

X

, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training

.

JobAssistant Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 24, 2025, 7:27:06 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time