Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting Applications for Business Analyst - Customer Analytics - Contact Center and Customer Experience Analytics.

Enhance and develop analytics product offering in Contact center, Marketing, and customer experience analytics domain.*
Execute POC/Pilot of analytics projects.*
Solution Architect - ability to solution customer analytics solution with strong expertise that spans across customer lifecycle such as customer acquisition, digital marketing, journey analytics, speech/text analytics, AI/ML predictive models such as cross sell/ retention models and Workforce management analytics.*
Embedding Customer Analytics solution to CXM (BPO) Operations*
To drive the productivity for Operations by reducing cost and increasing customer satisfaction across various domains such as Contact center, collections, Back office, Marketing Operations, Campaign Operations etc.*
Role involves working together with enterprise team -Service Line team, Analytics team, Enterprise sales team - responding to RFP and other qualified leads.*
Role is to perform consulting assessments through POC, Pilot to demonstrate the value of customer analytics to enable large deals.*
Requires knowledge of CC, Marketing technology, Operations, Analytics and Process.*



Responsibilities Design, develop, and implement AI architectures for AIML and Gen AI applications.*
Collaborate with AI engineers and data scientists to integrate machine learning models into Gen AI applications.*
Develop strategies and roadmaps for AI, focusing on the integration of Gen AI capabilities.*
Keep abreast of the latest trends and technologies in AI and Gen AI and explore how they can be applied to the company's projects.*
Work closely with different teams to understand their requirements and develop adaptable AI solutions.*
Maintain, optimize, and ensure the scalability of existing AI systems and architectures, with a particular focus on Gen AI applications.*
Provide technical leadership for AI and Gen AI-related issues.*
Conduct research and tests to optimize the performance of Gen AI systems and architectures.*
Document all AI and Gen AI systems and processes for future reference and troubleshooting.*

Qualifications we seek in you!

Minimum Qualifications Proven experience as an AI Architect, with specific experience in Gen AI applications.*
Deep understanding of AI, machine learning algorithms, and Gen AI applications.*
Proficient in programming languages like Python or Java.*
Must have Machine learning, Deep learning, NLP, Computer Vision.*
Experience with machine learning frameworks like TensorFlow or PyTorch.*
Experience with deploying the solutions to cloud platforms like AWS, Google Cloud, or Azure.*
An understanding of data structures, data modelling, and software architecture.*



Preferred Qualifications/ Skills

Strong knowledge of big data platforms like Hadoop and Spark.*
Excellent problem-solving skills and the ability to think strategically and analytically.*
Strong leadership and communication skills to effectively collaborate with various teams.*
Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.*
Relevant years of experience.*
Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation*
Make an impact - Drive change for global enterprises and solve business challenges that matter*
Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities*
Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day*
Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress*

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.



Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobAssistant Manager

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingMay 26, 2025, 2:58:39 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time