Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Taking floor rounds and maintaing the cleaning and floor hygine

Daily Morning MOD - Taking rounds for upkeep of mall in terms of cleaning and maintenance , to ensure the mall is ready before 11 Am .

Daily Brifing of HK and Parking to motivate the staff for the better work enviroment.

Highlighting the maintenance related points to Engineering team for recor in Complaint management system and follow ups to get it done

Cordination between Mall management and retailers for ther complain and feedbacks.

Taking Monthly tranings for HK & Parking team .

Receive & log calls/complaints/requests/suggestion from clients/customers/tenants/Inhouse team etc

Forwarding on reactive calls to shift engineers/concern team members and issue job cards if any

Answering queries from the tenants/ guest / Visitors

Daily operations of the "Help Desk" function including delivery, problem escalation/resolution

Collection of daily sales / TD figures from Retailer's and maintain the record of the same

Preparing the monthly Operations MMR and submitting to Operations Manager

Feedback from Customers, guests feedback form to be filled in a day and submission to Marketing Manager

Assisting Marketing team for events, SOH and promotional activities cordination and calling customers for mall events informations.

Responsible for Collecting and maintaining the record of KYC details of all the stores.

Equipped with available offers of various stores to inform tenants and submitting to Marketing Manager

Maintaining the records and process of issuing Prams, wheelchairs, etc.

Responsible for Mall landscape area upkeep. Monitoring daily landscape work, taking daily rounds and resolving the issues related to landscape.

Plan and execute manpower scheduling.

Recruit, train and supervise staff for the improvement of the staff.

To check on the operations of the retailers & kiosk in daily round via personal visits & ensure they operate according to Mall SOP Taking care of retailers complains/ feedbacks.

Coordination between Mall management and Kiosk clients for day to day operations for clearing the outstanding

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.