Job Description

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JOB DESCRIPTION
I. JOB DETAILS
Job Title:-
Reporting To:-
Assistant Manager / Deputy Manager - Housekeeping
HOD - Housekeeping
II. JOB PURPOSE
To deliver set standards of cleanliness and upkeep the records
III. KEY RESPONSIBILITIES
Core Responsibilities -

• To keep the motivational standards of team high at all times.
• To plan & monitor deployment of Housekeeping staff
• To ensure quality standards of cleanliness of entire premises
• To ensure grooming & hygiene standards of all staff
• To indent and ensure availability of linen, uniforms, stationary and other non-medical supplies
• To maintain inventory of linen, uniforms , other supplies and discards.
• To ensure adherence to linen/uniform specifications.
• To observe all rules and procedures in respect of Hygiene, Health and Safety and Fire Prevention.
• To responsible for: Customer amenities, Interior decoration, Laundry/Linen, Pest control, Waste Management.
• To allocate duties to Housekeeping staff.
• To inspect & audit Vendors to ensure standards of hygiene, cleanliness & maintenance are met.
• To provide Training to all Housekeeping staff.
• To make Budgets for HK Dept.
• To track Expenses and Control Costs
• To be well groomed, punctual & adhere to company policies and practices.
• To have complete orientation of QMS and EMS system of Hospital.
• To have complete Awareness about Disaster Management Programme (DMP) of the hospital.
• To Comply with the service quality Process, environmental & occupational issues & policies of the respective area
• To Comply with patient safety policy
• To ensure safe utilization of equipments and proper waste disposal system.

IV. KEY PERFORMANCE INDICATORS

• Complaints per month in HK Dept.
• TCEQ ratings per month for Excellent & Satisfactory >,= 95%
• Records and Tracking sheets compliance 100%
• Training sessions per month - 4 to 5

V. JOB REQUIREMENTS
Minimum Qualifications
Graduate
Experience

• 6 - 9 years experience in relevant experience.

Behavioural Skills

• Planning / Organizing
• Leading by Example
• Problem Solving & Decision Making
• Ability to handle multiple priorities
• High Professional ethics and standards
• Ability to train and monitor workforce

Language Skills

• English
• Hindi

VI. KEY INTERACTIONS
Key Internal Contacts
Key External Contacts

• Head - Support
• Front Office
• Nursing Superintendent
• Zonal Heads
• Nurses

• Vendor Staff
• Supervisor GDA's

Skills Required