Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves:

As an Assistant Manager - Guest Relations at JLL, you will lead front office operations while managing guest relations and customer engagement initiatives to ensure exceptional visitor and employee experiences across all touchpoints. This leadership role combines operational management with customer service excellence, requiring you to oversee front office team performance while greeting and assisting visitors, clients, and employees with warmth and professionalism, managing visitor management systems, and maintaining reception area appearance to ensure it remains tidy, organized, and welcoming. You will play a crucial role in JLL's commitment to delivering outstanding workplace experiences by acting as primary point of contact for employee and visitor queries, supporting periodic feedback collection to enhance service standards, collaborating with helpdesk teams for timely service ticket resolution, and coordinating internal events, meetings, and leadership visits while ensuring meeting room and common area readiness.

What your day-to-day will look like:

Greet and assist visitors, clients, and employees with warmth and professionalism while managing reception area appearance and organization

Operate visitor management systems for registrations, badges, and access control while handling incoming calls, messages, and emails with clarity

Maintain inventory of front-desk supplies ensuring operational readiness while acting as point of contact for employee and visitor queries

Support periodic feedback collection to enhance service standards while liaising with employees about amenities, events, and service information

Collaborate with helpdesk to ensure timely resolution of service tickets while monitoring facility usage and coordinating with vendors

Conduct basic facility inspections including front office equipment and safety supplies while assisting in executing safety procedures

Support coordination and execution of internal events, meetings, and leadership visits while ensuring meeting room readiness

Maintain and circulate event trackers while assisting with logistics, setup, catering coordination, tech support, and guest logistics.

Required Qualifications:

Leadership experience in front office operations or guest relations management

Strong customer service background with ability to greet and assist diverse groups with warmth and professionalism

Experience operating visitor management systems and handling multi-channel communications (calls, messages, emails)

Demonstrated ability to maintain organized, welcoming environments while managing supply inventories

Customer engagement skills with experience in feedback collection and service enhancement initiatives

Coordination abilities with experience supporting events, meetings, and leadership visits

Problem-solving skills with ability to resolve complaints and service disruptions using customer-centric approach

Understanding of safety procedures, emergency protocols, and basic facility inspection requirements.

Preferred Qualifications:

Background in corporate guest relations or hospitality management

Experience with helpdesk collaboration and service ticket resolution processes

Knowledge of facility management operations and vendor coordination

Understanding of meeting room setup, catering coordination, and tech support logistics

Experience with event tracking systems and logistics coordination

Familiarity with safety supplies management including first aid kits and emergency equipment

Background in team leadership and staff development

Knowledge of corporate amenities management and employee communication strategies.

Location:

Onsite

What you can expect from us:

You'll join an entrepreneurial, inclusive culture where we succeed together - across the desk and around the globe

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you



At JLL, we are collectively shaping a brighter way -- for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.



JLL is an Equal Opportunity Employer committed to diversity and inclusion.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.