Job Description

Gurgaon,Haryana,India
Job ID

768389

Join our Team

About this Opportunity

This role is pivotal in ensuring Tier 1 service delivery to employees across our location. As the main point of contact, you will coordinate projects, engage with stakeholders, and enhance employee experience by providing seamless HR support. You will be responsible for driving operational excellence and fostering a collaborative environment with key stakeholders to reduce escalations and enhance our brand's reputation.

What You Will Do

Operations:

Coordinate projects from a location perspective to ensure smooth Tier 1 service delivery. Liaise with location stakeholders to provide efficient support to end-users.

Learning & Competence Development:

Schedule and monitor process knowledge training sessions for team members. Identify and document training needs for agents, focusing on both process and behavioral aspects.

Stakeholder & Brand Management

:

Maintain cohesive engagement with stakeholders, including HR Engagement Leads and Unit Heads. Respond to escalations from HRBPs and end users across all business units. Represent the location in monthly governance meetings, aiming to reduce escalations and eliminate noise from business units.

The Skills You Bring

Graduate/Post Graduate in HR with a minimum of 7 years of overall experience, including at least 3 years in employee support processes. Should be comfortable with night shifts Strong knowledge or exposure to HR functions, HRMS, and e-HR systems is highly desirable. Demonstrated ability to multitask, with a keen learning orientation, accountability, and adaptability. High standard of personal integrity, with the ability to handle extremely confidential information in a professional manner. Exceptional customer focus, with a commitment to providing top-tier support to employees.

Why join Ericsson?

At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?