Job Description

Key Responsibilities :

Guest Experience & Service Excellence :

Oversee and manage all front office activities, including guest registration, check-in / check-out processes, and billing. Ensure all guests receive a warm and authentic welcome, providing an introduction to the resort's unique features, such as the eco-friendly design, organic gardens, and connection to the local fishing community. Handle guest inquiries, requests, and complaints with empathy, professionalism, and promptness, ensuring all issues are resolved to the guest's satisfaction. Develop and implement service standards that align with the CGH Earth ethos, fostering a sense of peace and belonging for every guest.

Operational Management:

Assist the Front Office Manager in daily operations, staff scheduling, and performance management. Monitor and manage room inventory, rates, and reservations, ensuring maximum occupancy and revenue. Conduct regular audits of front office procedures, including cash handling, night audits, and billing accuracy. Collaborate with other departments, including Housekeeping, Food & Beverage, and Ayurveda & Wellness, to ensure smooth communication and a cohesive guest experience.

Team Leadership & Development:

Motivate, train, and mentor the front office team, promoting a positive and productive work environment. Conduct regular team meetings and training sessions to enhance skills in guest service, problem-solving, and upselling resort amenities (e.g., Ayurveda therapies, nature walks, cultural activities). Serve as a role model for ethical conduct and professional behavior, embodying the resort's values.

Resort & Cultural Ambassador:

Act as a key ambassador for the resort's "responsible tourism" philosophy. Educate guests about the resort's eco-initiatives, such as the organic farm, butterfly garden, and support for the local community. Share insights into the local culture and heritage, helping guests connect with the authentic way of life in Mararikulam.

Qualifications & Skills:

Bachelor's degree in Hotel Management or a related field. Minimum of 2-3 years of experience in a supervisory or assistant management role within the front office of a 4- or 5-star hotel or resort. Strong understanding of front office operations, hotel management software and reservation systems. Exceptional communication, interpersonal, and leadership skills. A genuine passion for hospitality, nature, and cultural authenticity. Proficiency in English; knowledge of additional languages, particularly Malayalam, is an advantage. Ability to work in a fast-paced environment and handle multiple tasks simultaneously. Flexibility to work in shifts, including evenings, weekends, and holidays.
Job Type: Full-time

Pay: ₹30,000.00 - ₹45,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person