Job Description

Key Responsibilities

Supervision:

Day-to-day management and supervision of Front Office personnel, including Receptionists and Guest Relations Executives.

Patient Experience:

Ensure all patients/guests receive a warm, professional welcome and experience outstanding service throughout their stay.

Operations:

Manage room bookings, reservations, billing, and cash handling with high accuracy and efficiency.

Quality & Compliance:

Monitor and ensure adherence to

NABH standards

for documentation, patient privacy, infection control, and operational protocols within the Front Office.

Coordination:

Effectively liaise with clinical teams, housekeeping, and F&B to ensure seamless patient care and service delivery.

Problem Resolution:

Promptly and professionally handle patient/guest complaints and feedback.

Qualifications & Skills

Education:

Bachelor's degree in Hospitality Management, Healthcare Administration, or a related field.

Experience:

Minimum

3

- 5 years of experiencein Front Office operations, preferably in a hospital, wellness resort, or hotel.

Specific Requirement:

Prior experience or strong familiarity with

NABH standards

and healthcare protocols is a significant advantage.

Skills:

Excellent communication (English and local language), leadership, organisational, and proficiency in relevant hospital/PMS software.
Job Type: Full-time

Pay: ?25,000.00 - ?40,000.00 per month

Benefits:

Food provided Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person