Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world's biggest brands--and we have fun doing it. Now, we're calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Inviting applications for the role of a Assistant Manager, Fraud Prevention

We are looking for professionals with Fraud prevention proven ability and have a good understanding of upstream and downstream of OTC processes

Responsibilities

• Investigate new accounts/ customers and identify potential fraud thru thorough research and investigation
• Respond to email /phone queries related to fraud verification
• Research and analyze the fraud related deductions/ chargebacks in ERP
• Swift follow up with various departments to avoid billing and cancel orders in case a fraud is identified
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and supervise the fraud identified
• Implement fraud prevention strategy to prevent past due related to fraud and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a phenomenal teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners' inquiries quickly, optimal and expertly.
• Call out problems to senior staff members and or management as appropriate.

Qualifications we seek in you

Minimum qualifications

• Any Graduate
• Strong Communication Skills (verbal and written)
• High Energy level
• Should be open to work in 24/7 rotational shifts (incl. rotating week offs)

Preferred qualifications

• Good customer handling skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.