Job Description

Job Title

Assistant Manager - Facility

Summary

C&W PROPERTY MANAGEMENT SERVICES INDIA (JOB DESCRIPTION) ______________________________________________________________________ CW PMSI JD Page 1 of 2 Position: Asst. Facility Manager -Soft services Reporting to: Facility Manager DUTIES & RESPONSIBILITIES 1. To provide management advice for Helpdesk for escalated issues during the shift 2. To ensure immediate response to all priority calls during the shift and follow escalate process 3. To ensure planning is done for all internal Events in coordination with events team 4. Accomplish Key Performance Indicators. 5. To provide management advice for Front Office for escalated issues during the shift 6. To ensure immediate response to all priority calls during the shift and follow escalate process 7. To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep 8. To ensure front has newspapers & magazines are placed by FOE 9. To provide management advice for Mail Room for escalated issues during the shift 10. To ensure immediate response to all priority calls during the shift and follow escalate process 11. To ensure Housekeeping muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in housekeeping services 12. To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on TR/VIP visits. 13. To ensure that the housekeeping related issues are discussed with housekeeping team on priority for the shift and ensure there is an action and tracking for the issue closure 14. To ensure a facility walk through to check on all rest rooms, common areas, development areas for the quality of the housekeeping services 15. To discuss and assist facility manager on monthly basis on the vendor performance matrix 16. To ensure caterers are maintaining a high standard of hygiene in the services areas 17. During food run out situation, coordinate with the catering vendor or any other alternative arrangements 18. To ensure lab test is done for Raw Materials, Preparations Stage & Service Stage 19. To manage and supervise the quality, quantity and the cost of meal and refreshments being served in the cafeteria 20. To ensure that the operating hours, menus will be prominently displayed in all prominent places in the cafeteria 21. To conduct quarterly basis the traffic analysis and ensure that waiting time on the cash counter and food counters 22. To ensure that the table & chairs are cleaned at all times and the frequency shall be modulated according to the traffic 23. To ensure that tracking is done on the vendor crockery like spoons, plates etc to ensure no shortage 24. To ensure upkeep of Pantry equipment & reprographic equipments at all times and take necessary actions 25. To ensure all such communication is entered in the Technical team/HK team log book to inform the next shift person 26. To make facility tour and list out all such actions needed 27. Prepare weekly rosters for Helpdesk, Front Office, Mail Room and communicate in advance to the team C&W PROPERTY MANAGEMENT SERVICES INDIA (JOB DESCRIPTION) ______________________________________________________________________ 28. To adhere to Policies, Processes & procedures and also the statutory documents 29. To adhere to SLA & KPI as agreed 30. To coordinate with Engineering team for any such issues that need their help




INCO: "Cushman & Wakefield"