Job Description

Duties & responsibilities:

Sales Forecasting

Enquiry Generation (as per sales forecast)

Enquiry Handling

- Order finalization

- Order follow-up

Order to Cash Cycle

- Order registration & confirmation (payment confirmation if applicable)

- Routine query handling regarding delivery of orders

- Preparation for dispatch

Payment follow-up & confirmation if applicable

Pre shipment formalities

- Dispatch (related to logistics)

- Post-dispatch formalities

- Receiving from CHA & forwarding documents to client

- Routing documents through bank if required (i.e. in case of L/C or D.P. terms)

- Getting confirmation from client regarding receipt of shipment and payment follow-up for any pending amount.

- Accounting for agency commission if applicable

After Sales Support

- Query handling regarding issues / information related to shipment

- Routine follow-up with regards to usage of felts & performance feedback (particularly for new customer & customers who have faced technical issues recently)

Maintenance of MIS Records

- Documents for business review meeting

Agents Management

- Co-ordination related to renewal of agency contract

- Co-ordination required for timely disbursal of agency commission

Management of Government Incentives, Queries, Claims pertaining to export of goods or Foreign Exchange Management Act (FEMA)

Resources / Stakeholders

Resources

- ERP

- Business Practices

Management Approvals

Sales Policies (Price, Payment terms, Delivery terms, lead times and booking cycle)

Agency Agreements

External Stakeholders

- Sales Agents / Partners

- Customers

- Other Intermediaries

- Consultants

Internal Stakeholders

- Internal Employees

Candidature:

Strong interpersonal skills

Tech-savvy and experience with Excel, word processing and email programs

Active listening and good communication skills

Proactive approach to problem-solving

Ability to multitask

Strong time-management and organization skills

Qualification:

Add on advantage - Graduation from Pulp & Paper/ BE Textile.

Experience:

4 ~ 6 Years.

Only Male candidates.

Job Types: Full-time, Permanent

Pay: ?400,000.00 - ?600,000.00 per year

Benefits:

Leave encashment Paid sick time Provident Fund
Education:

Bachelor's (Preferred)
Willingness to travel:

75% (Preferred)
Work Location: In person