Job Description

About W Health Ventures W Health Ventures is a Boston-based venture capital firm focused on helping build the future of healthcare delivery. Founded by serial technology entrepreneur, investor, and philanthropist Sunil Wadhwani, W Health invests in and incubates early-stage companies that address critical unmet healthcare needs leveraging technology and AI in the US and India. W Health has set up India\xe2\x80\x99s first Venture Studio in health to create and launch 20-25 digital health service companies in the next five years, with plan to nurture each of these companies to generate maximum revenues with five to seven years of operations. The first three companies are focusing on areas like obesity, chronic pain and contraception. W Health has also led the investments in the following companies: AI-based mental health platform - Wysa, personalized chronic disease management solution - BeatO, phygital care platform for individuals with type 2 diabetes in the US - Ryse Health and virtual clinic for men and women\xe2\x80\x99s wellness - GHC.Health. Assistant Manager \xe2\x80\x93 Enrolment (Contact Centre) We are looking to welcome an Assistant Manager \xe2\x80\x93 Enrolment to join a revolutionary pain-management venture that we have incubated in the pain-management category. The incumbent will be a key part of the Enrolment Team at Nivaan Care. The person will be responsible for delivering the result and defining & executing the right strategy for Nivaan\'s business activities while ensuring its fit with the company\xe2\x80\x99s broader vision and ambition. Furthermore, the incumbent will be responsible for month-of-month conversion growth. Requirements Here is a snapshot of the responsibilities:

• Set up and manage the company\'s contact centre.
• Reports & assist the Department heads/managers of the daily business operations.
• Implementing workflow procedures based on directions from the company.
• Schedule projects and ensure assignments are carried out as planned.
• Draw up reports regarding operations in the company and share them to top management.
• Carry out evaluation of the company\xe2\x80\x99s present operational goal and suggest ways of improving important areas.
• Responsible to manage day-to-day operational tasks & sharing reports with management.
• Manage Shrinkage, attrition & team issues.
• KPI-driven, positive attitude towards the projection.
• Responsible for achieving daily, weekly & monthly projected disbursal targets.
• Adhere to all the organization\xe2\x80\x99s policies and excellent service standards.
• Sound knowledge of Dialer, Data churn, RTM, CRM etc.
• Responsible for getting a maximum conversion from incoming leads
• Assist in developing and implementing sales pitches for different personas of patients.

Skills & Experience Sought for this Role:

• Minimum 5-7 years of experience with 1 Year+ experience in team management (Preferred)
• Exposure within sales organisation of a new age digital companies (Preferred, but not mandatory)
• MBA (Preferred, but not mandatory)
• Prior experience in healthcare is a big plus.
  

Critical Skills to this Role (must have)

• Highest standard of integrity, humility, and ethics.
• Leadership with a wide perspective right from strategy to operations
• Result orientation and proven execution capability.
• Excellent communication skills
• Ability to influence and proactively engage with patients and team members.
  

Personality Traits (must have)

• Ability to maintain work discipline across the team, while ensuring the highest level of client service.
• Ability to guide and coach the team wherever required.
• Ability to bind the team as one and provide them encouragement, direction, and course correction through open and clear communication.
• Strong conflict management skills to build strong culture and team rapport.
• Quick learner, ability to take ownership, entrepreneurial outlook/self-starter attitude to independently own and drive solutions.
• Having adaptability to manage evolving requirements and delivering scientific /healthcare programs (Training provided).

Reporting relationship:

• Direct Reporting: Will be reposting to the Chief of Staff - Growth.

Why would people love to work in Nivaan Care:

• Well-funded venture run by industry experts with more than 40+ years of healthcare experience between them.

• Nivaan Care has a Start-up Environment - Work with a passionate and energetic team that\xe2\x80\x99s driven by ensuring patients get what they need & when they need it!
• International advisors and tie-ups, with the opportunity to learn from leading medical consultants in UK and US.