Job Description

Job Summary:

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We are seeking a detail-oriented and proactive

Supply Chain Operations Analyst

to support our transport and warehouse verticals. The ideal candidate will work closely with branch teams, customers, and internal stakeholders to drive operational excellence, improve reporting efficiency, and support financial and business review processes through data analysis and dashboarding.

Key Responsibilities:

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Collaborate with branch teams to monitor daily placement activities and develop a deep understanding of the transport vertical. Design and maintain daily and monthly dashboards for transport customers to track performance metrics and service levels. Gain comprehensive knowledge of warehouse and transport operations through hands-on exposure and cross-functional interaction. Participate in Monthly Business Reviews (MBR) and Quarterly Reviews (QR), supporting data analysis and presentation material preparation. Drive Power BI projects including the design and implementation of transport and customer-specific KPI dashboards (e.g., ABFRL KPI Dashboard). Coordinate with customers to ensure timely billing approvals and follow-ups on outstanding payments to maintain optimal DSO (Days Sales Outstanding) / DSA (Days Sales Aging). Prepare internal and customer-facing slide decks for MBRs and QBRs, ensuring alignment with key performance insights and targets. Analyse monthly Profit and Loss (P&L) reports to identify trends, deviations, and improvement areas. Act as a first-level escalation point for operational issues, coordinating resolutions between customers and internal operations teams.

Required Skills and Qualifications:

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Bachelor's/Master's degree in Supply Chain Management, Logistics, Business Analytics, or a related field. 1-3 years of experience in logistics/transport operations, data analytics, or supply chain roles. Proficiency in Microsoft Excel and PowerPoint; advanced skills in Power BI for dashboard development. Strong analytical and problem-solving skills with a data-driven mindset. Excellent verbal and written communication skills. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Understanding of key financial concepts such as P&L, DSO, and billing cycles is a plus. Experience working in a transport or 3PL environment. Familiarity with ERP or logistics management systems. * Exposure to customer interaction and stakeholder management.