Job Description

Omega Healthcare Management Services Private Limited TAMIL NADU
Posted On
26 Jun 2025
End Date
31 Oct 2025
Required Experience
8 - 14 Years



Basic Section
No. Of Openings


1


Grade


3A


Designation


Assistant Manager - Delivery Quality


Closing Date


31 Oct 2025


Organisational
Country


IN


State


TAMIL NADU


City


TIRUCHIRAPPALLI


Location


Tiruchirappalli-I




Skills
Skill


VENDOR MANAGEMENT


SERVICE DELIVERY


PROCESS IMPROVEMENT


TEAM BUILDING


CRM


OPERATIONS MANAGEMENT


BPO


TELECOMMUNICATIONS


PROJECT MANAGEMENT


MIS


Education Qualification


No data available


CERTIFICATION


No data available



Job Title: Assistant Manager


Department: Delivery Quality


Location: Trichy


Specialty: ED (Profee+Facility) & EM (IP+OP)



Job Summary:


The Assistant Manager - Delivery Quality is responsible for overseeing the quality assurance and continuous improvement of delivery processes across the organization. This role ensures that all delivery-related activities meet established quality standards and client expectations. The Assistant Manager will work closely with project teams, client-facing departments, and senior management to support quality initiatives, monitor performance, and drive improvements in the delivery process.



Key Responsibilities:

Quality Assurance in Delivery: Assist in the development and implementation of quality assurance strategies for delivery teams. Monitor the quality of deliverables across projects, ensuring adherence to quality standards and client specifications. Conduct quality audits, assessments, and reviews of project outcomes to ensure compliance with quality standards. Identify areas of improvement in delivery processes and suggest corrective actions to enhance quality. Process Improvement: Collaborate with cross-functional teams to identify opportunities for process optimization and increased efficiency. Drive continuous improvement initiatives by gathering data, analyzing results, and suggesting improvements for better delivery quality. Develop, implement, and maintain quality control checklists, templates, and procedures to standardize delivery practices. Monitoring & Reporting: Track and report on quality metrics and performance indicators (KPIs) for all delivery-related activities. Prepare and present regular reports on the quality performance of delivery teams to senior management. Identify trends or patterns in quality issues and develop strategies to address root causes. Training & Support: Provide guidance and training to delivery teams on quality best practices, tools, and methodologies. Support team members in understanding quality expectations and how to meet or exceed them. Assist in fostering a culture of quality within the organization by encouraging awareness and commitment to quality standards. Client Interaction & Feedback: Collaborate with client-facing teams to gather feedback on the quality of deliverables and identify areas for improvement. Help ensure that customer feedback is incorporated into process improvements to enhance delivery quality. Ensure timely resolution of any quality-related concerns or issues raised by clients. Risk Management & Issue Resolution: Proactively identify potential risks to delivery quality and work with the team to mitigate these risks. Address and resolve quality-related issues swiftly to ensure minimal impact on delivery timelines and client satisfaction. Documentation & Compliance: Ensure proper documentation of quality processes, audits, and improvements. Maintain compliance with industry standards, best practices, and company policies related to delivery quality. Ensure all quality documentation is updated regularly and easily accessible for reference.


Qualifications & Skills:

Education: Bachelor's degree or Master's degree. Additional certifications (e.g., Six Sigma, ISO, PMP) are a plus.
Experience: 8+ years of experience in operations or delivery quality in US healthcare particularly RCM Prior experience working with delivery teams and understanding the nuances of delivery processes. Experience with quality management tools, techniques, and methodologies.
Skills: Strong attention to detail and commitment to maintaining high-quality standards. Proficiency in quality assurance tools and software, as well as Microsoft Office Suite. Excellent analytical and problem-solving abilities. Strong communication skills, both verbal and written, with the ability to collaborate with cross-functional teams. Ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
Personal Attributes: Self-motivated with a strong desire to ensure the delivery of high-quality outputs. Adaptable, with the ability to work in dynamic environments and adjust quickly to new challenges. Collaborative and proactive, with strong interpersonal skills. * Focused on continuous learning and development to stay updated with the latest quality management trends and tools.