Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

null Responsible for Operations of CAGoResolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement's oEnsure adherence to documented processes, procedures and controls oLiaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolvedoEnsure follow up with customers / Agents to ensure complete satisfactionoPublish MIS and DashboardsMeasures of Success:?Customer satisfaction scores?Agent satisfaction scores?TAT of Customer/Agent query resolution as per defined SLA?Employee satisfaction?Quality/Accuracy of resolutionDesired qualification and experience?Should be a graduate, preferably with a professional qualification?Knowledge of Life Insurance products preferred?Must have a minimum of 3-4 years experience of which atleast two years in customer service / operations ?Candidates who have a performance rating of G2M2 & have completed 12 months in the current role?Candidates who have a performance rating of G3M3 & have completed 18 months in the current roleFOR LATERAL MOVEMENT, candidate should have completed atleast 12 months in the current role & have a minimum performance rating of G3M3Knowledge & Skill Matrix:?Experience of managing operations and customer service preferably in Banking, Telecom or Financial service companies?Exposure to quality tools and processes?Ability to manage teams?Good communication skills?Strong Customer Focus?Strong Analytical & Decision Making Ability

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Customer Service

Posted On

19-Nov-2025