Job Description

Position

: Assistant Manager - Customer Relations (CR)

Location

: Chaudhari Toyota Jalgaon

Role Overview

As an

Assistant Manager - CR

, you will support the Customer Relations Head in managing the call center operations, ensuring a strong Voice of Customer (VOC) program, overseeing customer feedback/reviews, and resolving queries and complaints. You'll be a key player in enhancing the customer experience across every interaction touchpoint.

Key ResponsibilitiesCall Center Management

Supervise and support the daily operations of the customer call center team. Ensure timely and courteous handling of inbound/outbound calls, appointment bookings, service reminders, and follow-ups. Monitor call quality and agent performance, and implement improvements where necessary.

Voice of Customer (VOC)

Collect and analyze customer feedback from calls, surveys, and service visits. Identify trends, pain points, and actionable insights to share with management. Support initiatives that close the feedback loop and improve satisfaction.

Customer Reviews & Online Reputation

Monitor customer reviews and ratings across platforms such as Google, social media, and automotive forums. Respond professionally to feedback and work with relevant teams to resolve issues. Maintain a positive online reputation by encouraging satisfied customers to share their experiences.

Customer Query & Complaint Handling

Act as the first point of escalation for customer concerns and complaints. Coordinate with sales, service, and technical teams to resolve issues efficiently and empathetically. Maintain complaint logs, resolution timelines, and follow-up communication records.

Reporting & Team Coordination

Generate regular reports on call volumes, customer satisfaction scores, complaint metrics, and feedback trends. Assist in training and motivating the call center team to deliver high-quality service. Ensure adherence to internal SOPs and brand standards.

Requirements

Graduate in any discipline (MBA preferred). 3-5 years of experience in customer service, call center, or CRM roles--preferably in the automotive, retail, or service sectors. Strong communication and interpersonal skills. Hands-on experience with CRM systems, customer feedback tools, and call center dashboards. Ability to handle pressure, resolve conflicts, and lead small teams effectively. A proactive, empathetic, and customer-centric approach.

Why Join Chaudhari Toyota?

Join a dealership known for trust, quality, and service excellence. Work in a collaborative, performance-driven environment. Contribute directly to improving customer satisfaction and loyalty. Opportunity to grow within a respected automotive brand.
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Provident Fund
Schedule:

Day shift Morning shift
Work Location: In person